Dedicated Account Associate (Health Care Business Solutions)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important... as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary This position is with the Health Care Business Solutions Team. This individual will be dedicated to the support of one of our Health System customers located in Pennsauken, NJ. This individual will act like an extension of the Benefit Staff for Aetna’s products and services. They will learn various aspects of the customer's organization through technology training, hands-on learning, and office site visits. They will effectively interact with the customer as a single point of contact (SPOC) for escalated member issues and complex global issues to include, but not limited to claims, eligibility and benefits. This individual will work with not only Benefit Staff but customer employees, staff & other customer departments related to Benefits Administration and look for ways to improve office work flow process. They will understand and be able to instruct on the company’s benefits policies as well as the laws governing mandatory insurance coverage in order to comply with legal requirements and to establish competitive benefit programs. They will collaborate with operations team, account management and other points of contacts throughout the organization to identify plan-specific issues nd implement action plans to address account performance. They will provide technical support to external and internal constituents on issues, products as well as offer education on Aetna’s tools and resources. Location for the role is flexible Required Qualifications • Understanding of Aetna Medical plan benefits, eligibility and/or claims systems. • Effective verbal and written communications skills with both customers and teammates. • Strong critical thinking, time management and organizational skills. • Travel required 10-25% (Possible overnight travel) Preferred Qualifications • Experience with claim/call center environment, or Plan Sponsor Service experience. Education • Bachelor' Degree or equivalent work experience (HS diploma + 4 years relevant experience) Pay Range The typical pay range for this role is: $18.50 - $38.82 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health We anticipate the application window for this opening will close on: 09/27/2024 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws Apply Job!