RCO Customer Service Representative
Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a RO Customer Service Representative, you will be... joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: Answering incoming patient phone calls and billing inquiries regarding billed services from our East Coast and West Coast facilities in an efficient, friendly, courteous, tactful, calm and helpful manner. Responding to patient general inquiries, information updates and billing questions while resolving problems and concerns with accuracy and professionalism. Update patient demographics and insurance information as needed. Upon obtaining information to facilitate claim payment, enter necessary insurance data and re-file claims with insurance companies. Review patient accounts to determine why there is an outstanding balance and effectively explain the details. Process payments over the phone from patients Negotiate payment arrangements with patients. Explain insurance company's explanation of benefits (EOB). You Are: Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world class customer service To Ensure Success In This Role, You Must Have: High School Diploma or GED Experience working in a high-volume call center. Proficient computer skills including ability to type 30+ WPM Knowledge of medical insurance processes, terminology and explanation of benefits (EOB). Pay Range: USD $20.00 - USD $21.00 /per hour Shift: Mornings Shift Variations: Monday-Friday, 9:00am - 5:30pm CST / 8:00am - 4:30pm EST Apply Job!