Customer Service Representative - Remote, OK

Employer Industry: Transportation Services Why Consider This Job Opportunity... • Salary starting at $14.00/hr • Comprehensive benefits package including medical, dental, and vision insurance • 401(k) Retirement Savings Plan with company match • Paid time off and paid parental leave • Opportunity to work from home with flexible hours • Chance to make a positive impact on members' lives by assisting them in their healthcare journey What To Expect (Job Responsibilities) • Receive and document customer concerns while ensuring all relevant information is correct in a timely manner • Ensure all company procedures are followed and accurate trip data is input into systems • Refer unresolved customer grievances to designated departments for further investigation and resolution • Review and educate members on available services and their insurance coverage • Multitask effectively to extract necessary information from multiple systems What Is Required (Qualifications) • High School Graduate or General Education Degree (GED) • 0-2 years of related experience, with at least 6 months in a contact center or customer service role • Strong organizational skills, written, and verbal communication skills • Ability to type 35 words per minute or more and answer a high volume of calls (up to 100+ per day) • Proficiency in Microsoft Office Suite and ability to work independently under general supervision How To Stand Out (Preferred Qualifications) • Experience in a customer service position, particularly in a contact center environment • Familiarity with healthcare services or transportation logistics • Strong decision-making and problem-solving skills in a fast-paced environment • Ability to work overtime as required • Experience with remote work setups and requirements #TransportationServices #CustomerService #WorkFromHome #CareerOpportunity #ComprehensiveBenefits At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!