Customer Support Engineer
Employer Industry: Electronics Manufacturing Why consider this job opportunity... - Opportunity for career advancement and growth within the organization - Supportive and collaborative work environment - Chance to make a positive impact on customer satisfaction and service relationships - Travel opportunities for training and product/service orientation - Engage with cutting-edge technology in the electronics and robotics sectors What to Expect (Job Responsibilities): - Provide technical support for customers on-site, remotely, and via hotline - Perform installation, commissioning, preventive maintenance, troubleshooting, and repairs on various systems - Document all field activities in CRM, ERP, or company applications to ensure data accuracy - Collaborate with the engineering team to resolve unique cases and provide product feedback - Maximize customer satisfaction through post-service follow-ups and issue escalation What is Required (Qualifications): - US citizenship is highly desired - Bachelor's degree in Engineering, Electronics, Robotics, Computer Science, or a related field - At least 5 years of previous experience in technical customer support - At least 3 years of relevant technical work experience in field service - Strong interpersonal skills with a focus on customer satisfaction How to Stand Out (Preferred Qualifications): - Knowledge of electronics manufacturing, robotics, PCB assembly, or at least 3 years of related experience - Proficiency with test equipment and hand tools - Motivated, independent, and solution-oriented with strong organizational skills #ElectronicsManufacturing #CustomerSupport #CareerOpportunity #TechnicalSupport #Robotics At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!