Customer Service Executive [$22/Hour] – Lakewood
Job Summary
Job Type: Full-Time
Salary: $22/Hour
Working Hours: 40 hours per week
Company: Amazon
Location: Lakewood, Colorado
### Benefits
– Health Insurance
– Dental Insurance
– Paid Training
– Paid Vacations
– 401(k)
Job Description
Amazon is seeking a dedicated and enthusiastic Customer Service Executive to join our team in Lakewood, Colorado. As a Customer Service Executive, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for resolving inquiries and issues efficiently and courteously, ensuring a positive customer experience.
Requirements
– High School Diploma or equivalent
– Proven customer support experience or experience as a Client Service Representative
– Strong phone contact handling skills and active listening
– Familiarity with CRM systems and practices
– Excellent communication and presentation skills
– Ability to multi-task, prioritize, and manage time effectively
Responsibilities
– Manage large amounts of incoming calls
– Generate sales leads
– Identify and assess customers needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid, and complete information by using the right methods/tools
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Keep records of customer interactions, process customer accounts, and file documents
– Follow communication procedures, guidelines, and policies
Benefits
– Comprehensive Health Insurance
– Dental Insurance
– Vision Insurance
– Paid Training Programs
– Generous Paid Time Off
– Employee Discounts
– Retirement Savings Plans (401k)
Educational Qualifications
– High School Diploma or equivalent (required)
– Bachelors Degree in a related field (preferred)
Experience
– Previous customer service experience (1-2 years preferred)
– Experience with CRM software and systems
Company Overview
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since our founding in 1994, we’ve significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Amazon strives to be Earths most customer-centric company, where customers can find and discover anything they might want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for our customers.
If you are passionate about delivering exceptional customer service and are looking for a rewarding career with opportunities to grow, apply today!
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