Fully Remote Healthcare Call Center Agents
This position is Fully remote Job title: Healthcare Call Center Agents Pay Rate: $16/hr on W2 without benefits... This is a W2 contract Interview Process: Phone interview Hiring Process: Paperwork + Background check Shift timings : 8 am-5pm ET (5 days a week)
Job Description
Under supervision, this position is responsible for answering inbound calls in a timely manner from members, member representatives, agent brokers, providers, health plan employees, employees and clients. Responsible to complete research using provided resources to ensure accurate and quality service is being delivered as contracted with the client while remaining within CMS guidelines and adhering to department internal policies and procedures. Outbound calls are periodically required for surveys and resolution of outstanding issues. Performs as an advocate by educating the caller of all necessary information and alternatives as it relates to the call to promote one call resolution and develop and maintain effective working relationships with internal and external customers. Requirements: 1- 3 years of Call center experience required Knowledge of professional telephone etiquette and soft skills Analytical and problem solving skills PC proficiency to include Microsoft Office Excel, Word and Outlook Benefits: Equipment will be provided All training is paid Get paid on every Friday Thanks & Regards, Harry Technical Recruiter Reqroute, Inc Apply Job!