Customer Service Agent - Merchant Team

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. Responsibilities: • As the frontline of the P2P market, you will handle all inbound inquiries received, and outbound communication is established in the form of chats, emails, and calls • Independently provide accurate information to resolve problems/issues that arise • Continuously educate one’s self with up-to-date and relevant information to support the customer service operations • You will escalate issues to your team leader, managers, and other departments as required • Adhere to the Quality Assurance standards set • Adhere to and comply with the schedule set by... the Team Leader • Assist in the preparation of other processes as and when assigned/required by the Team Leader • Display good team working attitude and behavior within the team and other departments in the company Requirements: • 2-3 years experience in frontline customer support, preferably in the financial or service industry • Have the passion and willingness to go above and beyond to solve complex problems while delivering an outstanding customer experience • Both adaptable and resilient, able to operate in a quickly changing environment • Excellent verbal and written professional English and Russian language skills • Great at multitasking, prioritizing, and managing time effectively. • You must have a fast internet connection (5mpbs broadband internet connection at least) • Knowledge or interest in blockchain/digital assets/fin-tech industry and being a Binance P2P user will be an added advantage. • Ability to work on flexible working hours and shifts (including night shifts, weekends, and Public Holidays) Working at Binance • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless • Tackle fast-paced, challenging and unique projects • Work in a truly global organization, with international teams and a flat organizational structure • Competitive salary and benefits • Flexible working hours, remote-first, and casual work attire Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth. Apply today to be a part of the Web3 revolution! Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice Apply Job!