Remote CSR - Customer Service Representative
Shift: Must be available between 7am-10pm, 5 days a week including at least 1 weekend. *REMOTE POSITION ... Pay: $17/hr Excellent written and verbal customer service experience Microsoft Outlook Will be answering phone calls and emails Must pick up equipment that is provided in Coppell facility Key Roles & Responsibilities: Provide Outstanding Customer Support: Assist customers via phone, email, and live chat, ensuring a seamless experience across all communication channels. Work with our Core Values in mind and represent the company well. Resolve Customer Issues: Troubleshoot and resolve product or service-related issues, collaborating with other teams when necessary to deliver timely solutions. De-escalate Concerns: Handle customer complaints and concerns with empathy and professionalism, turning negative situations into positive outcomes. Uphold Company Values: Represent the company with integrity and commitment to our Core Values in every customer interaction. Contribute to Continuous Improvement: Provide feedback to management on recurring issues and customer pain points, helping to improve processes and the overall customer experience. Job Type: Full-time Pay: $17.00 per hour Benefits: Dental insurance Health insurance Vision insurance Shift: Day shift Work Location: Remote Apply Job!