Remote Chat Support Assistant

• *Job Title:** Remote Chat Support Assistant • *Company:** Bristol Myers Squibb • *Location:** Houston, Texas, US... • *Job Type:** Part-time • *Seniority:** Associate Level • *Years of Experience:** 2 --- • *Job Description:** Bristol Myers Squibb is seeking a dedicated and passionate Remote Chat Support Assistant to join our dynamic team. In this part-time role, you will play a vital role in fostering strong customer relationships and exceeding customer expectations through exceptional chat support. The ideal candidate will demonstrate an independent work ethic, coupled with excellent people management skills and the ability to persuade and influence positively. • *Responsibilities:** -

Customer Interaction:

Engage with customers through chat platforms, providing timely responses to inquiries about products, services, and general support questions to deliver a friendly and informative experience. -

Issue Resolution:

Troubleshoot customer issues effectively and efficiently, guiding them to resolutions while maintaining a high level of customer satisfaction. -

Documentation:

Maintain accurate records of customer interactions, feedback, and service issues in our CRM system to support ongoing service improvements. -

Collaboration:

Work closely with cross-functional teams, such as sales, technical support, and product development, to provide insights into customer needs, feedback, and trends. -

Knowledge Maintenance:

Continuously update your knowledge of company products, services, policies, and procedures to provide customers with the most accurate and effective support. -

Performance Tracking:

Monitor your performance metrics in terms of response time, resolution rate, and customer satisfaction scores, striving for continuous improvement. -

Customer Advocacy:

Serve as a passionate advocate for our customers, identifying opportunities for enhancing the overall customer experience and communicating this to management. -

Training and Development:

Participate in training sessions and workshops to enhance your skills and knowledge, ensuring you deliver the best possible support to our customers. • *Requirements:** -

Education:

A bachelor’s degree or equivalent work experience is preferred. -

Experience:

A minimum of 2 years in a customer support role, preferably in a remote or chat-based environment. -

Skills:

- *Technical Proficiency:* Familiarity with chat software and CRM systems; ability to troubleshoot basic technical issues. - *Communication Skills:* Exceptional written communication skills, with the ability to convey information clearly and concisely. - *Problem-solving Capability:* Strong analytical skills to identify issues and develop possible solutions quickly. -

Personality Traits:

- *Independent:* Self-motivated and capable of managing time effectively without direct supervision. - *Passionate:* A genuine interest in helping others and improving customer experiences. -

Soft Skills:

- *People Management:* Ability to manage and influence customer relationships positively, demonstrating empathy and understanding. - *Persuasion:* Skill in negotiating resolutions in a constructive manner while advocating for the customer and the company. • *Benefits:** - Vision insurance - Visa sponsorship opportunities - Free accommodation for eligible candidates • *Working Environment:** At Bristol Myers Squibb, we believe in creating an environment focused on exceeding customer expectations and delivering delight. Our culture encourages innovation, collaboration, and a commitment to excellence, making this an ideal place for passionate individuals to thrive. • *Deadline to Apply:** September 21, 2024 --- • *Equal Opportunity Statement:** Bristol Myers Squibb is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Remote Chat Support Assistant posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!