Humana Hiring Remote Inbound Contacts Representative, Equipment Included

Humana hiring! The Inbound Contacts Representative is responsible for addressing incoming telephone, digital, or written inquiries in a high-volume healthcare Contact Center supporting primary care medical centers. This full-time role ensures accurate and timely processing of requests, including scheduling appointments, taking messages, and transferring calls. Essential Functions... • Accurately process all requests and take appropriate actions such as scheduling appointments, taking messages, and transferring calls. • Resolve patient issues independently with a goal of first-call resolution. Required Qualifications • Strong customer service skills with excellent written and oral communication. • Active listening skills with a high degree of empathy. • Ability to remain calm and helpful when dealing with upset patients. • Patient-centric mindset and urgency in solving patient requests. • Knowledge of basic help desk software, computer software, and Microsoft Office applications (Word, Excel, Outlook). Preferred Qualifications • Bilingual in English and Spanish (read, write, speak). • Minimum of one year of experience in an inbound customer service call center. • High school diploma or equivalent. • Ability to handle high call volume and multitask while providing exceptional customer experience. • Experience with E-Clinical Works or other electronic medical records systems (Epic, Athena Health, NextGen). • Familiarity with virtual contact center solutions (8×8, Genesys, Ring Central, Five/9, etc.). • Knowledge and adherence to HIPAA. Work Hours • Scheduled Weekly Hours: 40 Work-At-Home Requirements • Internet service must meet a minimum download speed of 25 Mbps and an upload speed of 10 Mbps. • Approved satellite, cellular, and microwave connections may be used. • Employees in California, Illinois, Montana, or South Dakota will receive a bi-weekly payment for internet expenses. • Humana provides necessary telephone equipment. • Work from a dedicated, interruption-free space to protect member PHI/HIPAA information.

Benefits

Humana offers a comprehensive benefits package to promote the health and well-being of employees and their families, including: • Health benefits effective from day one • Paid time off, holidays, volunteer time, and jury duty pay • Recognition pay • 401(k) retirement savings plan with employer match • Tuition assistance • Scholarships for eligible dependents • Parental and caregiver leave • Employee charity matching program • Network Resource Groups (NRGs) • Career development opportunities Compensation • Scheduled Weekly Hours: 40 • Pay Range: $34,500 – $47,400 per year (based on location, skills, knowledge, experience, education, certifications, etc Apply Job!