REMOTE LIVE CHAT SPECIALIST

$16.50/hour Training 2 weeks (8 am-5 pm M-F) after training the working hours will be a 8 hour shift in the hours of Operation... Monday thru Friday 8am to 4pm EST. Saturdays 11am to 7pm EST Do you want an opportunity to serve with compassion and help others? We seek Live Chat Agents who will handle inquiries for The Developmental Foundations and the services it provides via inbound calls. While speaking with the Customer on the phone, You will address and research customer inquiries and provide appropriate and accurate information. Developmental Foundations, is a family owned company providing quality residential services since 1986, is hiring LIVE CHAT SPECIALISTS at our home in Mattoon, IL. What you can expect • Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. • $16.50 per hour pay rate (bi-weekly pay) • Weekends (Saturday) Required • Paid Training with Equipment provided • Full-time schedule (40 hrs. a week) • Career Growth Opportunities • Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. • Work schedules may include a combination of weekdays, weekends, and holidays Pay • $16.50/hour Benefits • Paid time off and paid vacation • BCBSIL Health and Dental benefits, including free Vision insurance • 401k with employer match Qualifications • Experience working with individuals with disabilities preferred, but not required • Entry level position Requirements • High School diploma or GED • Bilingual a Plus • Computer literacy and ability to use multiple programs • Typing Minimum of 25 WPM • Successfully complete background check • Weekend/holiday availability may be required Responsibilities • Inbound Call Center - You are responsible for responding to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call. • Answers questions on various issues regarding benefits offered by us • Resets Personal identification of callers unable to self-serve in the Interactive Voice Response system. • Gathers information, research/resolves inquiries, and appropriately documents customer calls. • Ability to read and interpret documents on file. • Understand and retain a large amount of information. • You should have the skills to answer and respond professionally to escalate calls, should they arise. • Communicates appropriate options for resolution in a timely manner • Review the customer needs and informs customers of services and resources available to them. • Ability to stay alert and responsive Interviews available immediately. Make a difference today. Come Care With Us Apply Job!