Customer Service Representative - Live Chat FULLY REMOTE

Employer Industry: Customer Service Why Consider This Job Opportunity... • Opportunity for career advancement and growth within the organization • Engaging work environment focused on exceptional customer service • Flexible scheduling with weekday and weekend shifts available • Chance to develop strong communication and negotiation skills • Collaborate with various departments to enhance customer satisfaction What To Expect (Job Responsibilities) • Handle incoming calls from customers and make outbound calls for follow-up and upselling • Prepare account changes and troubleshoot customer issues effectively • Identify and act upon potential new sales opportunities • Assist in customer retention efforts and resolve billing issues • Negotiate customer prices and service plan payments in line with company guidelines What Is Required (Qualifications) • High School Diploma or Equivalent • 1-2 years of experience in a customer-facing role • Ability to work well in a fast-paced environment • Excellent telephone and communication skills • Strong troubleshooting and negotiating abilities How To Stand Out (Preferred Qualifications) • Previous experience in a customer service setting • Proficiency in computer applications relevant to customer service #CustomerService #CareerGrowth #CommunicationSkills #FlexibleShifts #NegotiationSkills At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!