Online Chat Support Associate

Discovery Communications is seeking a dedicated and energetic Online Chat Support Associate to join our team in New York City, New York. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role. Responsibilities... - Engage with customers through online chat to provide support and answer any inquiries or issues they may have - Utilize decision-making skills to quickly and effectively resolve customer concerns - Use persuasion techniques to upsell products or services to customers when appropriate - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and company policies to provide accurate information to customers Requirements: - 4 years of experience in customer service or online chat support - Strong decision-making skills - Persuasive communication skills - Excellent written and verbal communication skills - Ability to multitask and prioritize tasks effectively - Proficiency in typing and using online chat platforms - High school diploma or equivalent Personality traits: - Dedicated - Energetic Soft skills: - Decision-making - Persuasion Benefits: - Medical coverage - Travel & spending expenses - Retirement plan Working environment: Unleash creativity in a setting that celebrates and nurtures innovation. Deadline to apply: August 31, 2024 Equal Opportunity Statement: Discovery Communications is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive and diverse workforce. How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job. Original job Online Chat Support Associate posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs Apply Job!