Remote Online chat specialist

Employer Industry: Customer Service in the Legal and Regulatory Sector Why Consider This Job Opportunity... • Work remotely from the comfort of your home • Opportunity to build relationships and positively impact customer experiences • Supportive work environment with an emphasis on professional development • Engage with a variety of clients and help them navigate their needs • Consistently achieve established performance standards What To Expect (Job Responsibilities) • Answer incoming customer live chats regarding website navigation issues and service questions • Evaluate customer interactions and escalate issues to the Online Chat Manager when appropriate • Create relationships with new customers to better understand and meet their needs • Respond accurately and concisely to customer inquiries and problems • Provide administrative support to the customer service team and assist with overflow work as needed What Is Required (Qualifications) • High school diploma or equivalent • Experience in customer service • Strong telephone etiquette • Familiarity with CRM tools • Excellent communication skills How To Stand Out (Preferred Qualifications) • Ability to manage multiple tasks simultaneously • Adaptability to different personalities #CustomerService #RemoteWork #CareerOpportunity #ProfessionalDevelopment #CommunicationSkills At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS Apply Job!