Call Center Representative - Remote | WFH

Job Title: Call Center Representative Location: 100% Remote (Only Arkansas residents are eligible to apply... Salary: $16.75 per hour Potential Extra Earnings: Up to $2/hour Job Type/Schedule: Full-time, Monday-Friday

About Us

For over forty-five years, we've been dedicated to delivering high-quality, nutritious meals to seniors, children, military personnel, and emergency responders. Our commitment to flavorful, tailored menus and exceptional delivery service sets us apart in the industry. We pride ourselves on our One Team attitude and dedication to making a positive impact in the lives of those we serve. Role Overview We're looking for a compassionate and skilled Call Center Representative to join our team. As a key member of our customer service team, you'll play a crucial role in ensuring accurate, courteous, and secure processing of customer orders and deliveries. Your goal will be to provide outstanding service while striving to meet and exceed performance metrics.

Responsibilities

Handle inbound and outbound customer calls and process orders Coordinate with delivery agents, customers, agencies, and case managers Achieve and surpass performance metrics while delivering excellent service Drive customer satisfaction through voice, chat, and email communications Enter customer orders into our ERP system and other software

Requirements

At least 18 years old with a high school diploma or equivalent Ability to pass a criminal background check and drug screening Basic proficiency in Microsoft Office (Word and Excel) Strong organizational skills and ability to manage multiple priorities Excellent customer orientation and communication skills Accurate data entry skills and attention to detail Ability to thrive in a fast-paced environment Previous customer service or call center experience is a plus Bilingual candidates are preferred (additional $0.50 per hour) Preferred Skills Experience with soft sales techniques, including upselling and cross-selling Ability to identify customer needs and recommend appropriate products or services Strong persuasion and negotiation skills Proven track record of meeting or exceeding sales targets Technical Requirements Minimum of one or two 19-inch or larger monitors (two are recommended) Headset with a microphone, mouse, keyboard, etc. Reliable internet with at least 5.0 MB upload speed and 10 MB download speed (DSL or broadband required; no streaming, ripping, or gaming during work hours to ensure network performance) Employee Benefits Comprehensive, 100% paid training Monday-Friday work schedule After a 90-day Probationary Period, Enjoy Benefits Such As Medical, Dental, Vision, and Life Insurance 401K plan Paid holidays and 10 PTO days within the first 12 months Bonuses Incentive program to reward agents who meet and exceed productivity metrics and quality goals. Opportunities to increase your hourly wage based on performance. Physical Demands Frequent sitting, standing, and walking Some bending and filing may be required (lifting files Apply Job!