Call Center Rep, Guest Services Call Center (Lake Buena Vista, FL) FT

Job Description

Join the Guest Services Call Center as a Call Center Representative! Call Center Representatives help Guests and Cast Members who call the Guest Service Call Center! They provide resources, information and resolution for Guests staying at a Walt Disney World Resort. They also handle phone calls for executives and emergency calls. This Full Time position requires full availability... and is located inside a high-volume call center with a 24/7 operation. The pay rate for this position is $17.50/hour. Additional Information Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits Disability accommodation for employment applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world. KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

• Experience in a customer service or contact center environment
• Computer proficiency within a Microsoft Windows environment and working on dual monitors
• Capacity to handle conflict resolution and make decisions through balance of integrity and partner resourcing
• Adaptability to the fluctuating needs of our operations
• Maintain discretion and Guest confidentiality
• Written and verbal communications skills
• Three weeks of Full availability during Training
• Flexible with work schedule, including weekends holidays and overnight shifts
• Knowledge of Walt Disney World products and services
• Understanding of The Disney Hub and My Disney Experience
• Proficiency in SharePoint, Teams, Spok, HotSOS, Avaya

Bilingual

• Provide outstanding Guest Service when problems arise and help find solutions
• Ability to use good judgment and decision making
• Curiosity & interest about Disney Products
• Navigate between multiple and concurrent computer applications
• Answer emergency calls and responding appropriately
• Meet required departmental metric expectations including efficiency goals
• Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
• Assist Guests needs by answering questions, giving directions, and sharing excellent insight about the Theme Parks and surrounding areas
• Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
• Complete all required Company training and compliance courses as assigned

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