Service Delivery Lead?/Google

Reporting to the Remote Operations Manager, the Service Delivery Lead (SDL) is accountable for the successful delivery of the assigned account (Google). They will proactively drive a team to enhance operational efficiency and contribute to overall growth opportunities. A proactive, solution-oriented individual with strong management, reporting, and commercial awareness skills is essential for... this position. The SDL must demonstrate a high level of focus, analytical ability, and effective communication skills to ensure client satisfaction and business success. RESPONSIBILITIES INCLUDE (BUT ARE NOT LIMITED TO): • Serve as the primary point of contact within the assigned account, ensuring overall account success. • Monitor and evaluate account performance, including SLA measures, and deliver reports within agreed timelines. • Lead a dedicated team to enhance service delivery metrics and insights. • Manage onboarding activities and ensure optimal workforce elasticity. • Address underperformance issues promptly and prioritize actions for improvement. • Present account performance information through regular reviews. • Foster open and trusting relationships with clients to understand their needs and address any issues collaboratively. • Identify new opportunities for account growth through data analysis and customer feedback. • Maintain relationships with key stakeholders, both internally and externally. • Align engagement strategies with account growth objectives. • Update clients on service performance and satisfaction during implementation. • Document processes and communicate changes effectively across the organization. • Ensure compliance with security and data privacy policies and procedures. KEY SKILLS & EXPERIENCE • Previous experience in operational delivery roles with client management exposure. • Strong leadership skills with a focus on client satisfaction. • Proven track record in account development and relationship building. • Self-motivated team player with excellent interpersonal skills. • Willingness to lead a small, flexible team in a dynamic environment. • Flexibility in working hours to support client needs. • Ability to work well under pressure and prioritize tasks effectively. • Tenacious problem solver with a hands-on approach to challenges. Job overview Date posted: Date posted: 25/01/2024 Location: Job title: Job title: Service Delivery Lead (Google) Duration: Duration: Permanent Apply First name: Last name: Availablity: Salary Expectations: Address: Post code: Email: Phone: If you would like to added to our talent pools, please pick below. Talent Pools: CV: If you would want to create an account please provide a password below Password: Confirm assword: the talent pool WHY WAIT! Dive into the future of work with Remoteli In today's evolving world, we understand that talent is not limited by geography. That's why at Remoteli, we're always on the hunt for exceptional individuals across a broad range of positions to join our ever-growing community. Whether you're a seasoned professional or a budding enthusiast, we believe in the power of remote work to bring out the best in people, no matter where they are. By joining our talent pool, you're not just applying for a job - you're exploring a world of opportunities. When you sign up, you make yourself visible to our network of employers who are constantly seeking new talent for their teams. Our promise is this: once a position aligns with your skills and interests, we'll get in touch. You'll be the first to know about exciting new roles that could be your next career move. Join our talent pool today and let's shape a more flexible, inclusive and dynamic future together! Looking for something? We have a talent pool of over 7,000 people. So if you have aspecific requirement not covered by the options above, let us knowand we will see if we can find the right person. contact contact contact new enquirys: existing clients:: careers: general information: #J-18808-Ljbffr Apply Job!