Airline Customer Support
This a Full Remote job, the offer is available from: United States ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Customer Service Representatives to join our team in Johannesburg, South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the airline industry. We pride ourselves on providing... excellent customer service and creating a positive experience for our clients and their passengers. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you! Responsibilities: Handle inbound and outbound customer inquiries through calls, emails, and chat Provide accurate information and assistance regarding flight reservations, bookings, cancellations, and general inquiries Troubleshoot and resolve customer complaints and issues with empathy and professionalism Ensure high customer satisfaction by delivering excellent service and going the extra mile to exceed expectations Requirements Fluency in English (both verbal and written) Experience with Amadeus is a must Previous experience in customer service, preferably in a call center or airline industry Exceptional communication and interpersonal skills Ability to navigate through computer systems and multitask efficiently Willingness to work in shifts and weekends, as required in a 24/7 operation Must be legally eligible to work in South Africa Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens.
Benefits
What can we offer you? Competitive salary and benefits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all-inclusive environment where everyone thrives This offer from "iSTA Solutions" has been enriched by Jobgether.com and got a 72% flex score Apply Job!