Customer Care Specialist II (Dealertrack Outbound Call Center)

Dealertrack is hiring for a Customer Care Specialist II to join our outbound call center remotely. • Shift Time: Monday-Friday 8:00am – 4:30pm or 9:00am – 5:30pm EST • Some overtime available... Your Role: Under general supervision, the primary functions of the Customer Care Specialist II could include the following: • Replying to email messages, faxes, and service tickets. • Engaging customers and determine how to assist them. • Responding to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients. • Making outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status. • Using company proprietary software for research, data entry, and account follow-up activity. • Following instructions and maintain workflow standards. • Attaining production and quality goals. • Adhering to all company policies and procedures Education and Experience: • High School Diploma/GED and 3 years’ experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field • One year of experience in a customer service position • Verbal and written communication skills • Knowledge of how to operate a PC, telephone, fax, scanner and photocopier. • Intermediate knowledge of PC software applications (such as, MS Office, Excel and Outlook). • Data entry skills • Ability to type 35 WPM or greater at 99.6% accuracy What We Look For (Preferred): • Knowledge of client requirements for DMV and related documents • Knowledge of various state DMV forms and their usage by the company • Knowledge of company proprietary software • Knowledge of state abbreviations Workplace Environment: • Ability to perform routine and repetitive production work. • Ability to sit for long periods of time. • Prolonged exposure to computer screens that may lead to eyestrain. • Ability to work a variable shift Apply Job!