Associate Help Desk Specialist- Day / Evening / Night Shift

We are seeking a "Associate Help Desk Specialist " in Chicago, IL. This position is for an IT consulting company. On-site location: Chicago downtown There will be 3 shifts you will be working. (Schedule will be fixed 2weeks advance- 4weeks before holiday season) 1st shift: 6AM-3PM 2nd shift: 4PM-12AM 3rd shift: 12AM-8AM 2-3 days/week for 1st shift • Up to 30 days/year for 2nd & 3rd shift Occasional shift change is expected. Requested for travelling to Washington DC, Boston, or Atlanta (1-2 times a month) [Duties and Tasks] include, but are not limited to support/management/installation of the following: • Applications: Experience with common Enterprise Software (Microsoft Office Suite, VMWare, Adobe Products, Various Browsers, Antivirus, Patching Laptops, etc.) • Hardware: Experience troubleshooting and replacing PCs, VMWare and HP thin Clients, and components • Mobile Devices: Familiarity working with Android or iOS operating systems to assist users with Enterprise... applications such as Email, remote access, etc. • Operations Monitoring: Comfortable following documented procedures, escalating appropriately as necessary; Able to document needed changes and updates in procedures, and raise needed changes as appropriate; Able to appropriately escalate issues for resolution • Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively. • Excellent written and verbal communication skills in English • Visibility: Requires that onsite issues be addressed in person, in a professional, personable and efficient manner • Scheduling Flexibility: This role needs occasional weekend work [IT Service Desk Responsibilities] • Prioritize service requests and assign support tickets as appropriate • Support, coach, and train end-users as well as IT colleagues • Other duties as assigned by management • Linking pin to specialists at 2nd level support, operations, suppliers, etc. • Create and update work instructions processes, guidelines & knowledge base articles • [Essential Functions] • Install and deliver IT hardware, repair equipment, and maintain inventory of spares • Communicate with different departments and liaise between end-users and IT colleagues • Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services • Provide phone and hands-on support to Client employees • Troubleshooting and identifying network & server related problems for hands-off [Required Qualifications] • Education: Information Technology (Associate) degree or equivalent job experience • Experience At least 3-5 years experience with PC and Application Support; • Strong knowledge of Microsoft Windows; Use of Active Directory Users and Computers. • Experience working in a Virtualized environment; preferably VMWare • Strong PC hardware troubleshooting skills • Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues • Strong organizational skills • Familiarity with Android and iOS Operating systems for Mobile devices • Detail orientation – needed to complete long or detailed tasks • Scripting Ability Helpful • Helpful: Cisco Telephony (Call Manager, Voicemail, etc.) • Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively. • Excellent written and verbal communication skills • Ability to demonstrate processes, and tasks to end-users • Must work well in a high-pressure environment and keep cool under stress • Willing to travel within the US (a few times a year Apply Job!