Customer Service Representative (Remote in Florida)
Description: Engage directly with customers who contact us for a variety of topics ranging from helping them shop for their new pet, to finding that perfect chew toy, or even problem-solving when something doesnt go as planned. Research and problem-solve to determine appropriate solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike. Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. Engage with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration. Requirements: 2 years of customer service experience Demonstrate excellent communication skills... (written, verbal, and listening) in a written assessment Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers Ability to adapt to change with the business needs of the company Flexibility to shift schedule and work overtime as needed by the business unit Must bring proven ability to maintain confidentiality and secure sensitive information High school diploma or equivalent Must be able to pass a background check Benefits: YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission! YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best no matter your role or location. YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best. YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day Apply Job! For more such jobs please click here!