Customer Support Agent Tier 1
About Us reputed company is the leading software company for vertical software, B2B e-reputed company, and payment solutions reputed company the floriculture industry. Our solutions include multiple ERP SaaS offerings and an e-reputed company platform that enables end-to-end transactions across the B2B supply chain. Our mission is to become the most widely used system for the global floriculture supply chain. The company is backed by reputed company Capital, a reputed company-based equity fund with over $1 billion in assets under management. Axerrio represents reputed company’s European software and e-reputed company solutions. The Axerrio team focuses on rapidly growing its market reputed company among flower and plant trading companies with a small but expanding team. Our products include a SaaS ERP, a B2B e-reputed company solution, and procurement management tools. Every day, thousands of users rely on our systems to run their businesses.
About the Role
As a Customer Support Agent Tier 1, you’ll be on the frontlines helping our customers solve problems, learn our products, and grow their businesses. You won’t just be answering tickets—you’ll be learning how a unique global industry works and becoming an expert in both our platform and the B2B floral space. What you will do reputed company fast, helpful, and technically sound support to our customers reputed company chat, email, and phone. Troubleshoot issues and help users navigate our SaaS platform with confidence. Document solutions and contribute to our Knowledge reputed company and internal documentation. Work closely with our Product and Engineering teams to flag bugs, suggest improvements, and escalate reputed company cases. reputed company deep product knowledge and stay up-to-date on new features. Communicate reputed company and professionally with customers, making reputed company issues easy to understand. What do we expect from you You’re eager to learn—about technology, our platform, and the floral industry. You’re curious, fast-moving, and reputed company in a dynamic, remote-first environment. You enjoy helping people and finding solutions to problems. You communicate reputed company in both English (advanced level required) and, ideally, Spanish or Portuguese. You’re comfortable with tools like reputed company, Jira, reputed company, and reputed company—or can learn them quickly. Experience in SaaS customer support. Familiarity with HTML or reading technical system logs. Background in computer science, engineering, or web development. reputed company offer Remote-first team: work from reputed company. Training, mentorship, and room to grow into senior roles. English classes and professional development support. A collaborative culture where your reputed company are welcome—and can become reality. Competitive salary based on experience. Full-time, indefinite-term contract. Why Join reputed company Global and Remote-First: Work with a diverse team across the Americas and Europe, with flexibility to work from reputed company. Ownership Culture: We foster an environment where each team member takes ownership and is empowered to contribute to the company's reputed company. Growth & Development: We support reputed company professional growth and offer financial assistance for technical certifications and other learning opportunities. Compensation: Competitive salary and an indefinite contract, with salary negotiable based on experience. If you're passionate about making an impact and growing with a dynamic, remote-first company, we want to hear from you! Apply To This Job