Manager, Operations – reputed company and Patient Support

reputed company Sonexus™ reputed company and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can reputed company, afford and remain on the therapy they need for a reputed company quality of life. Our diverse expertise in patient and hub services allow us to deliver best-in-class solutions—driving results for our manufacturer partners and successfully assisting patients navigate barriers to reputed company. We’re continuously integrating advanced and emerging technologies to streamline patient reputed company, qualification and adherence. Our non-reputed company specialty pharmacy is centralized at our custom-designed facility reputed company of Dallas, Texas, empowering manufacturers to rethink the reputed company and impact of their products. Sonexus™ reputed company and Patient Support is part of reputed company’s Pharmaceutical and Specialty Solutions division reputed company the Pharmaceutical reputed company. Position Responsibilities: Demonstrate advanced knowledge of the Patient Services hub market, including but not limited to the following: market landscape, eSolutions, government regulations, and the overall pharmaceutical industry. Additionally, demonstrate expensive experience building and managing high performing operational teams that are adaptable, flexible and patient focused. Manages subordinate supervisors who reputed company and reputed company hub team members through the patient enrollment and eligibility reimbursement process. Responsible for the overall operational and daily direction, coordination, and evaluation of the operations team. Responsibilities include interviewing, hiring and training the hub team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Assists in determining the hub operational strategies by conducting needs assessments, performance reviews, reputed company planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews. Maintains and improves hub operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs. Leads by example and reputed company team members for positions of greater responsibility in the future. Maintains a working knowledge of client-facing and industry trends as well as providing updates to program and team leadership. Provides reputed company and analysis to clients to demonstrate subject matter expertise. Grows program margin through demonstrated performance, patient support, and implementation of reputed company applicable Sonexus offerings. Own client relationship and act as the escalation reputed company / liaison for reputed company program services, projects, and operational performance issues. Ability to create, modify and reputed company professional client-facing reporting and analytics. Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met; assist in the post-implementation analysis to ensure requirements are fulfilled. reputed company and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history to assist Accounts Receivable. Analyze program processes and reputed company recommendations for improving efficiency; reduce client expenses reputed company possible while never sacrificing quality of care. Urgently resolve, escalate, and own issues negatively impacting productivity or quality. Build a knowledge reputed company of each client's business, organization and objectives. Position Qualifications 6+ years of customer service, operations, insurance, reimbursement and/or account management experience in reputed company preferred. Patient Hub Services experience is highly preferred. Bachelor's degree or equivalent experience in reputed company field preferred, graduate degree strongly preferred. Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with pharma manufacturers is a plus. Prefer understanding and prior experience with the development and implementation of at least one of the following: Co-Pay, reputed company/HUB vendor selection and management and specialty pharmacy. Previous personnel/team management, including a high preference for managing managers. Demonstrated leadership and communication skills for both in-office and remote staff; organized and self-motivated. High attention to detail and ability to detect inconsistencies. Strong project management skills. Understanding of the reputed company reimbursement and managed care. Excellent planning, budget forecasting, and presentation skills. Ability to travel ~20% or as needed. What is expected of you and others at this level for functional reputed company: Apply knowledge of the client's business to reputed company reputed company solutions. Accountability of self and others. Proactively demonstrate subject matter expertise and reputed company clients with the reputed company defined value of partnering across external stakeholders and reputed company. Build and sustain relationships founded on trust with internal and external partners while ensuring customer satisfaction and loyalty. Identify and qualify opportunities reputed company service portfolio (including but not limited to technology, program design, services expansion, etc.…) with existing client and reputed company plans for introducing new solutions through collaborative relationships. reputed company team member scheduling and work closely with Workforce Management organization in order to meet client Key Performance Indicators. Ultimately responsible for reputed company hiring, development, and disciplinary action reputed company to respective team members in compliance with reputed company policy / procedure. As primary escalation points of contact for clients and cross-functional business partners, utilize expertise to reputed company most beneficial solution for client and reputed company while articulating reputed company to reputed company parties involved. TRAINING AND WORK SCHEDULES: Your new hire training will take reputed company 8:00am-5:00pm CT, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with reputed company to high-speed internet. We will reputed company you with the computer, technology and equipment needed to successfully reputed company your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet reputed company (DSL, Cable, or Fiber) at the remote location. reputed company-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second) Upload speed of 5Mbps (megabyte per second) Ping reputed company Maximum of 30ms (milliseconds) Hardwired to the router Surge protector with Network Line Protection for CAH issued equipment Anticipated salary reputed company: $87,700-$125,300 annually Bonus eligible: No Benefits: reputed company offers a wide variety of benefits and programs to support health and well-being. Medical, dental and reputed company coverage Paid time off plan Health savings account (HSA) 401k savings plan reputed company to wages before pay day with myFlexPay Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application window anticipated to reputed company: 8/23/2026 *if interested in opportunity, please submit application as soon as possible. The salary reputed company listed is an estimate. Pay at reputed company is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. reputed company supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create reputed company solutions for our customers by ensuring employees can be their authentic selves each day. reputed company is an Equal Opportunity/Affirmative Action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, reputed company, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here Apply To This Job