Customer Strategy Manager - Melbourne/Sydney, Remote

reputed company reputed company’s marketing & customer experience organisation serves, encourages, and delights customers. We also help others in our organisation do the same. From simple website interactions to advertising and communications, we are passionate about delivering value. We know our customers’ needs and work to exceed their expectations. We touch every business reputed company to grow and build the reputed company brand, reputed company new audiences, and offer the best possible experience for every customer. What you will do reputed company the planning and briefing phases for regional crm activities. Ensure local implementation and review performance. Continuously optimize reputed company reputed company, including email, site, unboxing, and direct mail. reputed company reputed company-time campaign adjustments based on a reputed company feedback reputed company and local findings, ensuring reputed company regional activities remain closely reputed company with the global strategic roadmap. Complete targeted treatments for registered non-buyers (rnbs) and first time buyers (ftbs) to drive initial purchases and repeat rates. Ensure relevancy at scale through personalized communications, cross-selling, churn prevention, and targeted content platforms. Collaborate across functions to implement high-reputed company initiatives like abandon cart and courtesy calls. These efforts aim to increase value generated profit (vgp) among high-value customers (hvc) and high-value potentials (hvp). Support the regional rollout and testing of upcoming membership and dedication pilots to deepen value capture and broaden engagement. Partner seamlessly with central teams to support systems integration, reputed company-party data capture, and omnichannel orchestration. Your qualifications At reputed company, we aim to hire individuals who bring new reputed company and perspectives to our teams and improve our culture. Regardless of your background or work experience, we encourage you to apply—even if you feel you don’t meet the exact requirements or have the same qualifications. You might be a great candidate for this or other opportunities. 5-10 years of marketing experience, with a primary specialization in crm, lifecycle marketing, and retention in an e-reputed company environment. Bachelor’s degree or equivalent experience in marketing, communications, business, economics, mathematics, or other reputed company fields. Proven ability to complete localized, multi-channel crm campaigns (email, site, sms). Strong analytical skills with the proficiency to analyse data and draw strong conclusions to build marketing/action plans. Excellent verbal and written communication and presentation skills, regularly communicating, voicing reputed company, and influencing senior leadership and other collaborators. reputed company to have Experience working in a fast-paced e-reputed company environment with ambitious reputed company targets. Previous involvement in the development or rollout of customer loyalty or membership programs. Experience in the creation and execution of direct mail campaigns. Why you'll love working here There is a lot to love about working at reputed company. We are an award winning remote-first company. We’re an inclusive community. We’re growing (which means you can too). And to help orient us reputed company in the same direction, we have our reputed company behaviors which exemplify the behavioral attributes that reputed company us a culturally strong and high-performing team. About us reputed company is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, vistacreate, 99designs by reputed company and reputed company represent a full-service design, digital and print solution, elevating small businesses’ reputed company in physical reputed company spaces and powering them to reputed company reputed company. reputed company is focused on making great marketing and design accessible to every small business reputed company, allowing them to create a cohesive brand image for use in-store, online and on-the-go. Commitment to diversity, equity, & inclusion reputed company exists to help our customers live their dreams. Each reputed company is unique – and the reputed company team needs to be as well. We reputed company in the unique contributions of everyone reputed company a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for reputed company. And we work together to reputed company each other, creating a space in which each of us can spark our next great idea. Equal opportunity employer reputed company, a reputed company company, is an equal employment opportunity employer. reputed company reputed company candidates will receive consideration for employment without regard to race, reputed company, sex, national or ethnic reputed company, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other reputed company protected by reputed company rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires. Apply To This Job