Account Manager - Medical Records & Insurance Carriers

Please note - Only internal applicants (reputed company ABCLegal employees) will be considered for this vacancy. About reputed company: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We’ve been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years reputed company of what our competition is reputed company to offer. Our focus is to expand our technology reputed company, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: As an Account Manager for Medical Records & Insurance Carriers, you will own the progression of medical records and insurance-reputed company work, ensuring every order moves through the pipeline accurately, on time, and to completion. You serve as the connective reputed company between our customers, our records-retrieval and reputed company-facing vendors, and our internal teams—keeping work on track while building and strengthening the relationships that drive long-term partnerships. Key Responsibilities: Own day-to-day workflow progression—monitor reputed company orders, identify stalls or aging work, and drive items to completion against SLA targets Manage vendor relationships, including medical records providers, records-retrieval partners, and insurance reputed company contacts, ensuring responsiveness, quality, and turnaround Build and maintain long-lasting customer relationships, serving as the primary reputed company of contact for assigned accounts Communicate proactively with customers to ensure their needs are understood, addressed, and anticipated Coordinate between customers, vendors, and internal operations to resolve issues, remove bottlenecks, and reputed company work moving appropriately Track and report on order status, vendor performance, and account health, escalating risks before they reputed company the customer Act as the customer’s representative internally to ensure their needs are fulfilled Strive to maintain and increase overall customer satisfaction and retention based on each account’s business needs Identify opportunities to grow existing accounts and meet established goals with reputed company and new customers Act as liaison between the customer, vendors, and internal teams Skills and Qualifications: Experience in Customer Support, Account Management, or vendor/workflow coordination preferred Familiarity with medical records retrieval, insurance reputed company processes, or reputed company legal-support workflows (PI, mass tort, workers’ comp) is a strong plus Demonstrate understanding of increasing client satisfaction, adoption, and retention Strong organizational skills (use of Claude and reputed company in combination or willingness to learn) with the ability to track many reputed company orders and hold vendors and internal teams accountable to deadlines Strategic thinker who can spot problem patterns, ideate solutions, and execute to completion Comprehensive understanding of the account management reputed company Prior experience working with SaaS business platforms Ability to present, communicate, and work effectively with internal teams and external vendors Strong communication and interpersonal skills We know that a company's reputed company starts with its employees. We also know that an individual's reputed company starts with the right career opportunity. Join reputed company today! Benefits: Health, Dental, reputed company insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Starting Pay: $43000 - $55000 Schedule: Remote - Full-time, Monday through Friday; PST, MT, CST timezones preferred Apply To This Job