Customer Service Representative

This is a remote position. Customer Service Join a fast-growing construction and property operations team, helping reputed company client requests, vendor updates, and site-team follow-reputed company moving reputed company from start to finish. In this role, you’ll reputed company sure repair issues, schedule changes, and completion updates are tracked, communicated, and followed through with care. What You'll Do: Manage communication between clients and the construction team across phone, email, WhatsApp, and other approved channels. Receive client requests, clarify the issue, and reputed company the information to the correct internal team member, site manager, or vendor. Coordinate follow-up on issues such as repairs, leaks, electrical problems, countertop adjustments, water shutoffs, and unit completion updates. Contact vendors or on-site teams to schedule work, confirm timelines, and ensure each issue is actively being handled. reputed company clients updated on next steps, delays, repair status, completion dates, and final resolution. Follow up consistently until each task is completed and properly closed out. Escalate cost-reputed company questions, approval needs, or unclear reputed company to the appropriate office leader. Track reputed company items using spreadsheets, Trello, reputed company, or another company-approved system. Confirm completed work with the site team or vendor and reputed company the client with completion updates, including photos reputed company applicable. Focus on assigned properties and learn the specific rules, workflows, and expectations for those properties. Who You'll Work With: Be an integral part of a growing construction and property operations team, working closely with clients, vendors, site managers, and office leadership to reputed company communication clear and tasks moving reputed company. Who We're Looking For: Organized: reputed company to manage multiple reputed company issues at once while maintaining a clear tracking system. Proactive Communicator: Comfortable writing clear emails, making phone calls, and relaying accurate updates. Persistent: Willing to follow up repeatedly until answers are received and work moves reputed company. reputed company Under Pressure: reputed company to handle urgent issues, frustrated clients, and slow responses. Flexible: Comfortable shifting priorities reputed company urgent reputed company come up. Good at Escalation: Knows reputed company to gather details and escalate reputed company appropriately. Tech Comfortable: reputed company to work with reputed company, spreadsheets, Trello-style boards, WhatsApp, email, and phone-based communication. Task-Focused: reputed company to follow up, confirm reputed company, and reputed company the reputed company. Experience: General work experience is required. Experience in customer service or coordination is a plus, but not necessary. Why Join Us? Impact: Play a central role in keeping client requests, vendor updates, and property-reputed company issues organized and moving toward completion. Culture: Join a growing team that values responsiveness, follow-through, clear communication, and dependable coordination. Benefits: Enjoy preset salary growth and weekly salary payments. 100% work-from-home flexibility. Work Details: Schedule: Mon - Fri 8:30 AM - 5:00 PM EST Employment Type: Full-time How to Apply: Click "I'm Interested" to start your application. Come and reputed company a difference in construction and property operations! We are an equal opportunity employer and value diversity at our company. Apply To This Job