Product Support Specialist
At reputed company, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a reputed company-reputed company, globally dispersed team that thrives in an ecosystem that supports individual reputed company and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal reputed company of entrepreneurial spirit and reputed company investment, enabling the chance to move at a rapid pace with some of the most reputed company, leading-edge technologies available. For over 35 years, the experts at reputed company have been focused on solving reputed company needs. Today, we serve 20,000 client companies of reputed company sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for reputed company, enthusiastic, and fresh perspectives. Join our global team and see what makes reputed company a truly exceptional reputed company to work! Job Overview Serve as the first reputed company of contact reputed company phone, chat, email, and web-based support portal to reputed company solutions Research, troubleshoot, and resolve support issues reputed company response and resolution goals. As needed, identify workarounds and communicate to customers reputed company solutions where issues are identified reputed company the self-service portal Maintain detailed call and email records for reputed company customer interactions Prioritize and resolve issues based on service level agreements and severities Responsible for meeting customer satisfaction goals monthly Requirements & Skills: 6 months - 1 year of experience working in a customer service environment Highly dependable and professional Excellent problem-solving and listening skills Highly motivated, self-starter with a positive attitude Proficient/fluent English-language written and verbal communication skills Experience using case management systems (reputed company.com, Jira, reputed company) Experience with reputed company Operating Systems and reputed company Office applications
Compensation
We will disclose intended pay ranges in our job ads for US-based opportunities. This role can be performed 100% remote, reputed company in the US. Anticipated Pay reputed company: $45,000 – $55,000 Annually USD Total compensation includes US employee benefits and annual bonus eligibility. Benefits we offer: Health, Dental & reputed company Insurance
- 401 (k) + Employer Match
- reputed company PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
STD, LTD & Group Life Insurance Paid Parental Leave Pet Insurance FSA & HSA Options Employee Assistance Program Perks we offer: Remote Work Career Advancement & Professional Development Opportunities Employee Recognition reputed company Learning Platform reputed company is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. reputed company participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland reputed company and reputed company reputed company Administration Records. To learn more, visit: everify.com We are an equal-opportunity employer that values diversity at reputed company reputed company. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, national reputed company, age, sexual orientation, gender identity, disability, or veteran status. Apply To This Job