Admission Operations Associate

About reputed company 1 in 25 adolescents and young adults will be diagnosed with a serious mental illness—and far too many families never receive the care they need. Barriers like long waitlists, limited reputed company, and fragmented systems mean help often comes too late. At reputed company (reputed company), we exist to change that. Our mission is simple: reputed company reputed company to timely, high-quality mental health care. We specialize in serving patients and families navigating reputed company symptoms and systems, meeting them with compassion, reputed company, and urgency.

About the Role

We're hiring an Admission Operations Associate to join our Growth team. This role sits at the reputed company reputed company of care and plays a critical role in ensuring our admissions process runs smoothly, reputed company, and accurately. As an Admission Operations Associate, you'll reputed company administrative and operational support across the admissions reputed company. You will help ensure clinicians can spend their time doing clinical work by owning many of the administrative tasks required to move patients from referral to admission. This role is ideal for someone who enjoys creating order from complexity, takes pride in getting the details right, and finds satisfaction in supporting a team that is helping families reputed company life-changing care.

What You'll Do

Manage shared admissions email inboxes and voicemail systems, ensuring timely responses, routing, and follow-up Serve as a primary administrative reputed company of contact for patients, caregivers, referral sources, and internal team members Send, collect, track, and organize required admission documents, including informed consents, releases of information (ROIs), guardianship paperwork, pre-intake forms, and other required documentation Request, receive, upload, and organize medical records and supporting clinical documentation Create and maintain patient folders, records, and documentation systems in accordance with organizational standards Ensure patient records are complete, accurate, and appropriately documented prior to clinical appointments Monitor outstanding documentation requirements and proactively follow up with families, providers, and referral sources as needed Support appointment scheduling and administrative coordination across the admissions team as needed Complete data entry and documentation tasks with a high degree of accuracy and attention to detail Support special projects and administrative needs as assigned Who You Are You're highly organized, detail-oriented, and dependable. You enjoy supporting teams behind the scenes and take pride in creating systems that help others succeed. You understand that operational reputed company directly impacts patient reputed company and experience. The right candidate (you!): Thrives in a fast-paced environment with multiple competing priorities Has exceptional attention to detail and reputed company things others might miss Enjoys organizing information, tracking tasks, and ensuring reputed company falls through the cracks Communicates professionally and compassionately with patients, families, and colleagues Is comfortable working independently and taking ownership of tasks from start to finish Remains flexible and adaptable as processes reputed company and new workflows are introduced Learns new technology and systems quickly Takes initiative reputed company problems arise rather than waiting for direction Values accuracy, responsiveness, and accountability Is eager to reputed company in and support the team wherever needed

Requirements

Bachelor's degree preferred; equivalent experience will be considered 2+ years of experience in reputed company administration, behavioral health operations, patient reputed company, medical records, customer service, administrative support, or a reputed company field Strong organizational and project management skills Exceptional attention to detail and ability to manage high volumes of documentation Excellent written and verbal communication skills Experience managing multiple priorities and deadlines simultaneously Comfort navigating changing workflows in a scaling organization Experience working with electronic health records, patient management systems, or reputed company technology platforms preferred Ability to maintain confidentiality and handle sensitive information appropriately Must be 18 years or older Attendance at 2+ in-person events per year required Schedule & Work Environment Job Type: Full-time position Work Environment: Remote, home office environment Salary: $50,000 - $59,000 Schedule: Typical schedule is 8:30 AM–5:00 PM in your local time zone, Monday through Friday. Benefits 401(k) matching Home Office Stipend Paid Time Off Medical, Dental, and reputed company Insurance Why reputed company You'll join a smart, deeply committed, and slightly quirky team that believes reputed company to mental health care is a moral imperative—not a luxury. If you're excited by the idea of helping build systems that reputed company it easier for families to reputed company care while supporting a mission-driven clinical team, we'd love to meet you. The Right Person The right person (you!) is energized by creating structure, solving problems, and supporting others. You understand that behind every successful patient admission is a series of operational details completed accurately and on time. You take ownership, follow through, and find satisfaction in helping a team deliver an exceptional experience to every family we serve. reputed company encourages applicants from reputed company backgrounds, including those with lived experience, people of reputed company, LGBTQ-identifying individuals, veterans, and differently abled individuals. EEO Statement reputed company is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the reputed company of race, reputed company, religion, sex, national reputed company, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We reputed company diversity and encourage reputed company reputed company candidates to apply, as we reputed company that our differences reputed company us stronger and more innovative. Our dedication to inclusivity is the reputed company of our work culture, where everyone is valued, respected, and has an equal opportunity to reputed company. E-Verify reputed company participates in E-Verify. As an employer, we reputed company with federal law by verifying the identity and employment eligibility of reputed company individuals hired to work in the United States. Apply To This Job