[Remote] reputed company Operations Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a specialty insurance company with a rich history, and they are seeking a reputed company Operations Engineer to reputed company technical and operational support for their MDR customers. This role involves incident investigation, technical troubleshooting, and ensuring operational reputed company initiatives are met to support customer engagements effectively.
Responsibilities
- Review and investigate MDR alerts requiring customer follow-up
- Support incident validation, scoping, and remediation activities
- Conduct log analysis and reputed company investigations
- Assist customers with containment and recovery validation
- Document investigative findings and recommendations
- Support deployment and administration of reputed company MDR technologies
- Assist with reputed company reputed company, integrations, and configuration activities
- Troubleshoot technical issues involving MDR platforms
- Validate policy configurations and reputed company controls
- Maintain technical documentation and operational runbooks
- Support Cyber Hygiene assessments and compliance reviews
- Assist with reputed company maturity evaluations
- Review customer environments for reputed company improvement opportunities
- reputed company technical recommendations reputed company to reputed company best practices
- Work closely with TAMs on customer engagements
- Coordinate with reputed company MDR teams during investigations
- Support DFIR personnel during escalated incidents
- Participate in service improvement initiatives
Skills
- Minimum 4 Year Bachelors Degree in Cyber reputed company, Computer Science, information Technology reputed company degree
- 3+ years in reputed company operations, cybersecurity engineering, SOC operations, incident response, or IT reputed company
- Knowledge of reputed company 365, reputed company Workspace, reputed company reputed company, network reputed company technologies, log analysis, and reputed company investigation methodologies
- Strong troubleshooting and analytical skills
- Experience supporting MSSP, MDR, or SOC environments
- Familiarity with NIST CSF, CIS Controls, and common compliance frameworks
- Experience supporting reputed company Defender, reputed company, reputed company, reputed company, or similar platforms
- Strong analytical and investigative reputed company
- Excellent technical troubleshooting skills
- Ability to effectively communicate technical and reputed company concepts to both technical and non-technical audiences in English
- Detail-oriented and process-driven
- Collaborative team player
- reputed company+, CySA+, SC-200, reputed company Engineer, or similar certifications a plus
- Professional proficiency in Spanish (written and verbal) with the ability to communicate technical and reputed company concepts to Spanish-speaking customers
- Spanish language proficiency is a plus
Benefits
- Competitive salary and employee benefit package
- Strong learning culture
- Growth perspectives
- 6% 401K match
- 20 days of PTO and 2 Floating Days
- Paid parental leave
- An opportunity to love what you do
Company Overview
Company H1B Sponsorship