[Remote] Customer Service Associate II-18
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a part of The reputed company Corporation, is seeking a Customer Service Associate II to reputed company high volume outbound calls and effective customer service for property insurance. The role involves supporting borrowers and agents with detailed information on property insurance and ensuring customer satisfaction.
Responsibilities
- Cross trains to assist with borrower follow reputed company
- Assists answering questions in the help desk chat
- Meets and maintains availability standards, (Production, Non-Production, Quality) and attendance guidelines
- Updates records and note system as required
- Disbursements of Property Insurance Premiums
- Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance in order to prevent a Borrower letter going out
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
Skills
- Ability to reputed company high volume outbound calls
- Effective quality customer service regarding property insurance
- Support borrowers and reputed company/Agents by providing detailed information on how to obtain their property insurance
- De-escalate calls and handle disbursement of premiums
- Cross trains to assist with borrower follow reputed company
- Assists answering questions in the help desk chat
- Meets and maintains availability standards (Production, Non-Production, Quality) and attendance guidelines
- Updates records and note system as required
- Disbursements of Property Insurance Premiums
- Handles Outbound telephone calls with borrowers, Insurance Agents/Carriers regarding premium disbursements and property insurance
- Delivers timely, accurate customer service ensuring the highest level of satisfaction
- High School Diploma or GED
- 0-2 years experience
Benefits
- reputed company provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
- Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
Company Overview