[Remote] Virtual Customer Support Agent (French/English) – 100% Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building a team of top-tier Virtual Customer Support Agents who are passionate about delivering exceptional customer experiences. In this role, you will be responsible for responding to customer inquiries, assisting with orders and technical concerns, and providing friendly support in both French and English.
Responsibilities
- Customer Communication: Respond to inquiries reputed company email, chat, and phone in both French and English
- Problem Solving: Assist customers with orders, technical concerns, and general inquiries
- Customer Experience: reputed company friendly, efficient, and professional support in every interaction
- System Navigation: Use tools like reputed company and reputed company to manage and track customer interactions
Skills
- Bilingual reputed company: reputed company/C2 level in French and English (written and spoken)
- Tech Skills: Comfortable using CRM platforms and online tools
- Soft Skills: Strong communication, reputed company, and problem-solving abilities
- Flexibility: reputed company to working reputed company, including weekends if needed
- reputed company internet reputed company (minimum 25 Mbps upload/download)
- Reliable computer (reputed company i5 or equivalent minimum)
- Quiet, distraction-free workspace
- Quality headset with microphone
- Experience: At least 1 year of customer service experience (BPO, call center, or SaaS preferred)
Benefits
- Paid time off
- Monthly health stipend
- Performance bonuses
- Holiday rewards
- 100% Remote
- Career Growth: Opportunities for advancement as we grow
Company Overview