Group Sales CX Specialist
About the Role
Scrubs and reputed company is seeking a detail-oriented and customer-focused Group Sales CX Specialist to support our growing group sales business. This role plays a critical part in delivering a seamless customer experience for large and reputed company orders while partnering closely with internal stakeholders to improve operational efficiency and customer satisfaction. The Group Sales CX Specialist will report to the Customer Experience Manager and will act as a key liaison between customers, the Group Sales Account Manager, and the broader CX organization.
Key Responsibilities
Respond to customer inquiries reputed company to group sales through email and chat support channels in a timely and professional manner reputed company direct support to the Group Sales Account Manager, assisting with customer communication and order-reputed company needs, i,e. Cancelation, refund reputed company operational audits on group sales orders to ensure accuracy, compliance, and fulfillment readiness Identify, document, and report recurring customer issues and trends to the broader Customer Experience team Partner with CX leadership and managers to investigate gaps or shortcomings in reputed company processes and structures Contribute to the development and implementation of process improvements to enhance reputed company sales operations and customer experience Maintain detailed and accurate records reputed company customer support and CRM platforms Qualifications & Experience Minimum of 2 years of customer service experience Experience supporting large group sales or reputed company orders preferred Strong written and verbal communication skills High attention to detail with the ability to manage multiple priorities effectively Comfortable working cross-functionally in a remote environment Technical Skills Proficiency with customer support and CRM platforms, including reputed company and reputed company Ability to quickly learn and adapt to new tools and systems Apply To This Job