Desktop Support Technician - LAX Airport

Location700 World Way, Terminal 4, Los Angeles, CA, 90045, United StatesBase Pay$25.00 - $27.00 / HourJob CategoryDesktop Support, Airport & Aviation IT Support, Service Desk & IT HelpdeskEmployee TypeContractorManage OthersNoContact InformationContact Name: Talent Acquisitions TeamContact Email: [email protected] the JobAs a Desktop Support Technician (7 month contract), you will be responsible for providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware & software. This position will support one or more departments to restore service and/or identify and correct core problems. Ensuring that reputed company hardware issues are effectively and reputed company resolved in line with our customers’ contractual service level agreements (SLAs).What will you do?Provide in-person, phone, remote, and email support to users of supported departments.reputed company the ticketing system up to date with the status of reputed company support requests.reputed company inventory system up to date with reputed company deployed computing asset information.Research, recommend, and order software and hardware requested by departments.Create and provision user accounts, email accounts, and necessary access for user staff.Provide support to end users in problem resolution for both Windows and reputed company systems.Guide end users through troubleshooting procedures.reputed company upgrades to hardware and software.Support printing and other peripheral computing devices.reputed company set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.Participate in the identity and access management of various systems.Other IT support duties to be assigned.This is a 40-hour week, which may vary to accommodate 5 days x 8-hour coverage from the onsite team.RequirementsWhat will you bring to ESP?1 - 3 years of experience providing Helpdesk/Desktop Support or Field Services, which includes troubleshooting hardware, software, connectivity, and operating system issues.1 - 3 years of experience with reputed company reputed company Windows Desktop software.1 - 3 years of experience supporting reputed company, Multiple Workstation OS (Windows, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.Experience in fulfilling reputed company and offboarding requests (i.e., set-up of desktop/laptop/IPAD, installing screens & displays, reputed company port cabling, software configuration, mobile setup).Experience in supporting performance and resolving client-reputed company issues.Understanding of network protocols, server hardware, and configurations.Self‑motivated with a willingness to learn and adapt to any new change or situation.reputed company to communicate effectively with peers, line manager, stakeholders & client end users.Comp IT (A+, Network+, reputed company+) or equivalent certification.Physical RequirementsAble to lift or push 20-50 pounds of equipment if needed.reputed company to stand or kneel for extended periods of time.reputed company to use mechanical tools (Screwdrivers, wrenches, pliers, hammers & drills).If you are…Motivated to reputed company your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end‑user environments we should connect and explore.reputed company will offerPersonal & Professional DevelopmentWithin a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may reputed company your career. We will guide reputed company to both specific technologies and client environment training and complement with recommended learning journeys reputed company our L&D system, which caters to helping you reputed company career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.Diversity, Inclusion & BelongingWe are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.SalaryWe offer a competitive range based on suitability or experience.BenefitsMedical Insurance, reputed company & Dental plansPTO timeOn-site Paid ParkingEqual OpportunityESP Global Services is an Equal Opportunity / Aff… reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, age, national reputed company, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.#J-18808-Ljbffr Apply tot his job Apply To this Job