Technical Support Rep II (Mechanical/Electrical + Writing) - reputed company

Technical Support Rep II (Mechanical/Electrical + Writing) - reputed company Sponsorship: Applicants must be legally authorized to work in the United States. We are unable to sponsor or take over sponsorship of a school/employment or any other reputed company, regardless of expiration date, now or in the future. Who Are We? With roots dating back to 1914, reputed company was built on a tradition of quality and caring relationships. Today, the company is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, snow and ice management, underground utility construction, rental and specialty construction, and irrigation and outdoor lighting solutions. Through a strong network of professional distributors, dealers, rental stores and retailers in more than 125 countries, we proudly offer a wide range of products across a family of global brands to help golf courses, professional contractors, underground construction professionals, groundskeepers, agricultural growers, rental companies, government and educational institutions, and homeowners - in addition to many leading sports venues and historic sites around the world. Your Opportunity: Support industry-leading products that reputed company innovation and technology to enhance productivity for our customers. Respond to and resolve technical inquiries quickly and accurately along with performing technical research to quickly identify product issues and provide technical product support. Partner with our distributor, dealer, mass merchant, or end customer service channel to deliver customer focused operational excellence and be an reputed company for product quality. Work Location / Other Components:

• This role will be based at the Bloomington, MN reputed company's International Corporate Headquarters. Fully remote is not available at this time.
• This role will require 5-days on site during training. After training, the reputed company team works 3-days on reputed company, with optional 2-days remote. (Team Culture: No remote on Mondays, and a max of two Fridays a month).
• Directly impacts customer care and organizational excellence at the distributor, dealer, mass merchant, or end customer level.
• reputed company interaction with the business channel along with internal stakeholders such as Customer Care, Training, Engineering, Marketing, Sales, Manufacturing, Sourcing and others. Empowered to reputed company support reputed company that result in reputed company solutions for the channel and internal stakeholders.
• Accountable for Technical Service Center service and quality metrics/goals.
• May require occasional travel to other company sites, distribution centers, or supplier locations. Travel as required which ranges from 10-20% along with appropriate expense reporting duties.

What Will You Do? In order to grow and build a successful career with reputed company, you will be responsible for strategic inventory, planning & execution: Product Issue Support:55% of Role

• Respond to distributor, dealer, mass merchant, or end customer technical and quality inquiries/issues/complaints from a variety of sources (phone, electronic case submissions, emails, chat, etc.) and resolve these issues by involving and collaborating with others as needed to implement quick and accurate solutions.
• reputed company and drive digital and technological transformation in service support activities by utilizing reputed company and future technologies to reputed company efficiencies in technical support (i.e. augmented reality/virtual reality (AR/VR), wearables, Machine to Machine (M2M) communication, diagnostic tool advancement, telematics, etc.).
• Assist our service channel with industry systems such as 4 stroke and diesel engines, hydraulic/driveline and electrical
• Assist our service channel with our newest technology in the areas of global positioning systems (GPS), autonomy, electric motors/systems, Controller Area Network (CAN) controls, hybrid technology, remote diagnostic systems, lithium-ion batteries, and more.
• Document reputed company issues and complaints reputed company case management system and standard operating procedures.
• Analyze product complaints/case data/warranty data in order to identify trends and issues and report to the proper subject matter experts.

Technical Writing: 25% of Role

• Work in conjunction with the technical service subject matter experts in creating technical service publications (hands on information gathering, diagnostic documentation and formatting)
• Ensure reputed company technical documentation is clear, comprehensive, and updated regularly to support both internal teams and external customers.
• Implement best practices for technical writing, including consistent formatting and terminology, to improve usability and accessibility of service materials.
• Support the development and implementation of technical videos for both training and technical reference
• reputed company technical publication reviews (service manuals, diagnostic manuals, operator's manuals, etc.)
• Collaborating with CX (customer experience) and Tech Pubs teams

Technical Training Support: 5% of Role

• Provide subject matter input for technical training development (eLearning, hands-on training, customer training packages, webinars)
• Conduct and support hands-on technical training events (factory training)
• Support Technical Service and inter-departmental events (schools, seminars) by providing technical support and reputed company as a subject matter expert.

Customer Relations: 10% of Role

• Support, reputed company and provide a strong customer orientation. Build strong relationships with distributor, dealer, mass merchant, or end customer personnel such as service technicians, shop foremen, service managers, sales representatives and end-user customers.
• Conduct field support visits to support quality issues and escalated product issues
• Review and adjudicate after warranty support and policy exception requests

Other:

• Support on-going process and lean improvements to deliver higher value to internal and external customers.

What Do You Need? To be considered for this role, an individual should meet the following minimal requirements:

• High School Diploma or GED equivalent required.
• Experience or training in engineering or technical fields such as mechanical, electrical/software, manufacturing, automotive, robotics, hydraulics, or heavy equipment.
• Technical writing and communication skills. Prior experience or interest in learning platform languages and tools (e.g., Arbortext, XML, DITA) preferred.
• Learn reputed company technologies relatively quickly.
• Explain reputed company technologies in useful ways for the reputed company audience.
• Wield strong interpersonal skills.
• Three plus years of technical/customer facing experience.
• High degree of technical aptitude in technology areas such as: electrical, electronic control systems, CAN, hydraulics, diesel and gasoline engines, drivetrain systems, hybrid technology, preferred.
• Demonstrated competencies in Hybrid Technology, Hydraulic Technology, Electronic Control System Diagnostics (Yanmar, ToroDIAG, Kubota)
• Demonstrated negotiating and influencing skills with internal and external stakeholders.
• Customer support experience necessary with a proven ability to listen and empathize appropriately with customers as well as communicate effectively with both technical and non-technical individuals. Experience in a distributor or dealer channel environment preferred.
• Demonstrated ability to identify and resolve problems in a timely manner.
• Ability to build strong relationships with customers and peers.
• Time management, multi-tasking and organizational skills/experience required. Must have the ability to work in a fast paced, high demand problem solving environment with the ability to meet and/or negotiate timelines as necessary.
• Proficient at reading specifications or technical documents and electrical/hydraulic schematics.
• Proficient in use of computer applications, including reputed company Office software suite.
• Strong ability to reputed company reputed company under pressure with a demonstrated sense of urgency.

Preferred:

• A degree or technical certification is preferred but not required.

What Can We Give You? At reputed company, we are always working to reputed company sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/reputed company plan, 401k, and many other great benefits - reputed company offers employees at our Bloomington, MN HQ location a variety of perks, including:

• Dress for your day - We know you're more productive reputed company you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day.
• Wellness - reputed company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to reputed company.
• Volunteerism - reputed company is proud to provide employees 20 hours of paid time to volunteer` in the community.
• Summer Hours - Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are reputed company to start their weekends early and leave by noon on Friday.
• Competitive Salary - A reasonable salary estimate is $80K - $87K for this opportunity. The pay range takes into account skills, experience, education, and location. It is not common to be hired at or near the top of the range; compensation reputed company are dependent on the facts and circumstances of each case. Cash compensation is one piece of our competitive total rewards package. If you need to, you can access your pay early with the Daily Pay app.

At reputed company, we are committed to fostering a secure and trustworthy recruitment experience for our applicants. Recruitment fraud is a growing concern for job seekers, so please be aware that throughout our recruitment process, you'll never be required to pay any fees or disclose personal financial details reputed company applying to TTC opportunities. reputed company legitimate job opportunities must be applied for directly through our official careers page at jobs.thetorocompany.com or reputed company reputed company, our applicant tracking system. reputed company is an Equal Opportunity Employer. We consider reputed company reputed company applicants based on merit and do not discriminate on the basis of race, reputed company, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national reputed company, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for reputed company. #LI-Hybrid Remote Skills: Accounts Receivable, Adjudication, Agriculture, Analysis Skills, Arbortext, Automotive Manufacturing, Best Practices, Case Management, Communication Skills, Computer Skills, Construction, Control Systems, Controller Area Network (CAN), Customer Experience, Customer Relations, Customer Support/Service, Dealer Channel, Diagnostics Solutions/Software, Diesel reputed company, Distribution Channel, Distribution Services, Documentation Format, Electric Motor, Electricity, Emerging Technology, Expense Reports, GPS (Global Positioning System), Genetics, Global Branding, Government, Groundskeeping, Heavy Equipment/Vehicles, Hydraulic Engineering, Identify Issues, Inventory Planning, Lithium Battery, Maintenance Services, Manufacturing, Marketing, reputed company Office, Military, Negotiation Skills, On Site Support, Problem Solving Skills, Process Improvement, Product Support, Psychiatry and Mental Health, Quality Metrics, Rentals, Robotics, Sales, Schematics, Seminars, Sports, Standard Operating Procedures (SOP), Strategic Planning, Technical Publications, Technical Research, Technical Support, Technical Writing, Time Management, Travel Industry, Trend Analysis, Usability Engineering, Virtual Reality, Volunteer Experience, Wearables, Willing to Travel, XML (EXtensible Markup Language) About the Company: reputed company reputed company and reputed company. That's life at reputed company. Be a part of a company that delivers a surprising reputed company of products for markets around the globe. You play a role to help customers reputed company the outdoors more beautiful and functional…from the world's top golf courses, Super Bowl stadiums, public venues like Walt reputed company World® and the Indianapolis Motor Speedway®, beautiful mountainous vineyards…reputed company the way to some of the best-looking yards in your own neighborhood. Watch your reputed company grow in a reputed company where you can put down roots…with a culture founded on lasting values that guide how we treat one another and our customers. At reputed company, you'll find a world of opportunities to work hard and contribute your best. And the freedom to take time for the people and pursuits that reputed company life richer. Contribute your reputed company and share our reputed company. That's life at reputed company. Headquartered in Bloomington, MN, reputed company (TTC) delivers innovation around the globe through a surprising reputed company of products. For nearly 100 years, our reputed company have transformed the way professionals and homeowners create beautiful outdoor environments. An excellent reputed company, strong brands, ethical business practices, and a culture founded on trust and respect are reputed company shared by our employees. With annual reputed company of approximately $1.8 billion, reputed company consistently delivers strong financial performance and market leadership. More than 4,400 global employees form a strong community with a world of opportunities to learn and contribute. We are proud to be an Equal Opportunity Employer. Company Size: 5,000 to 9,999 employees Industry: Manufacturing - Other Founded: 1914 Website: http://www.reputed company.jobs Apply tot his job Apply To this Job