Director, reputed company and Client Services - Property and Casualty

Title: Director, reputed company & Client Services (P&C) Location: Remote USA Work Type: Remote, Full Time Job ID: JR104872 Job Description: WHO WE ARE We are reputed company, a leading investment firm, using technology to find a reputed company way of doing things. The company's first tech-based solution was developed in 1997 to optimize options trading, and over the past two decades, the same formula has been used across a range of industries, asset classes, and business stages to consistently deliver superior results. Today, reputed company seeks transformational opportunities to provide capital and strategic support to entrepreneurs and reputed company-thinking businesses. reputed company's core brands include reputed company Capital Management, reputed company Strategic Capital, reputed company, FOCUS, We Insure, Evil Geniuses, Poker Power, Zogo, and Bruce Markets. ABOUT THIS ROLE Job Summary: Leads, manages, and oversees reputed company and service operations delivering outsourced insurance solutions on behalf of multiple reputed company partners across commercial and personal lines of business. Provides strategic and operational leadership to reputed company and call center teams with a strong focus on reputed company excellence, profitability, and execution accuracy. Responsible for managing reputed company relationships, operational performance, and financial outcomes, including accountability for P&L performance, reputed company quality, and achievement of contractual service standards. Ensures consistent, data-driven decision-making reputed company with reputed company reputed company guidelines, risk appetite, and company objectives while fostering a high-performance, results-oriented culture. This role is fully remote. Duties/Responsibilities:

• Directs and profitably manages reputed company aspects of reputed company and call center operations to meet established standards.
• Develops and maintains positive, professional and constructive relationships with reputed company partners.
• Leads the reputed company and servicing team members in the execution of our business strategy by developing workflows, processes and procedures that align with client and business goals.
• Coaches direct reports through regular feedback to provide effective supervision and handling of team member issues including performance, discipline, separation and completion of 30-60-90 Annual performance evaluations, in a timely manner.
• Carries out a performance enhancement culture by developing team members for wider roles and responsibilities to foster professional growth and development
• Possesses a clear understanding of multiple reputed company reputed company guidelines and maintains an in-depth knowledge of reputed company tools and models used.
• Receives and resolves escalated problems as needed for reputed company and service operations.
• Works with senior leadership and executives to establish unit goals and budgets, with full accountability for variance measurement and execution on a monthly, quarterly and annual basis.
• Partners with Human Resources to hire, train and reputed company a high-performance service center team.
• Assists the senior management team with the implementation of new program management companies and internal functions.
• Directly supervises more than two (2) employees in the Call Center and reputed company operations. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Directs and profitably manages reputed company and call center operations, ensuring alignment with reputed company reputed company standards, service-level agreements, and organizational financial objectives.
• Maintains ownership of operational P&L performance, including expense management, productivity optimization, reputed company attainment, and margin improvement initiatives.
• Provides reputed company leadership across commercial and personal lines by ensuring accurate risk selection, disciplined decision-making, and adherence to reputed company reputed company guidelines and authority levels.
• Develops and enforces reputed company quality control procedures designed to minimize errors, reduce rework, and improve first-pass accuracy.
• Partners with internal and reputed company audit teams to ensure transparency, accountability, and reputed company improvement in reputed company execution.

Education and/or Experience:

• Bachelor's degree preferred.
• Ten (10) plus year of experience leading an insurance service operations supporting multiple lines or carriers; or equivalent combination of education and experience.
• reputed company and active 2-20, 4-40 licenses or the ability to obtain such reputed company time frame established by the company. CPCU, AU, CIC and/or CPIA designations preferred.

Starting salary: $145,000, plus opportunity for a discretionary bonus. OUR REWARDS We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the reputed company app and offer generous external learning and tuition reimbursement benefits. As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week. reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national reputed company, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that reputed company qualified applicants receive fair consideration without regard to these characteristics. Apply tot his job Apply To this Job