Associate, Customer Acquisition – Outbound Sales & Renewal Specialist for arenaflex

About arenaflex and the Opportunity

arenaflex is a dynamic, customer-obsessed organization that partners with leading brands to drive growth, deepen relationships, and deliver exceptional value at every stage of the customer lifecycle. As an organization built on the principles of integrity, performance, and people-first thinking, arenaflex empowers its teams to act as strategic advisors who help clients maximize the return on their technology investments. Our associates are the voice of the brands we represent, the problem-solvers who turn challenges into opportunities, and the relationship-builders who keep customers coming back year after year.

We are currently seeking a driven, articulate, and resourceful Associate, Customer Acquisition – Outbound Sales & Renewal Specialist to join our high-performing sales organization. If you thrive in a fast-paced, metrics-driven environment, love the challenge of consultative selling, and have a passion for connecting with people over the phone and through digital channels, this role is your launchpad to a rewarding career in B2B sales.

What You’ll Do at arenaflex

As an Associate on our Customer Acquisition team, you will be responsible for demonstrating the value and benefits of our client’s products and services through meaningful customer engagement. Your primary focus will be on selling and renewing contracts, while proactively identifying up-sell opportunities that expand account value. Working from a dedicated territory and team for your assigned client, you will own a revenue-based quota and contribute directly to arenaflex’s growth trajectory.

Core Responsibilities

• Revenue Generation & Quota Achievement: Work within a dedicated territory and team for your assigned client to consistently meet or exceed your revenue-based quota by selling renewals and services, with the opportunity to offer up-sell enhancements.
• Accurate Forecasting: Provide accurate weekly, monthly, and quarterly sales forecasts that inform strategic planning and ensure alignment with broader business goals.
• Product & Service Mastery: Develop deep product knowledge and a strong technical understanding of the services you represent, enabling you to assess client requirements and recommend tailored solutions.
• Customer Advocacy & Issue Resolution: Initiate proactive steps to address customer concerns or roadblocks that prohibit satisfaction, product adoption, or contract renewal.
• Objection Handling & Competitive Positioning: Manage external competitive pressures and confidently handle objections to retain existing customers and win new business.
• High-Volume Customer Engagement: Manage a high volume of customer contacts through phone and email each day, with the majority of communication being outbound in nature.
• Professional Customer Experience: Collaborate with your team and management to consistently deliver a polished, professional experience during all customer and prospect interactions.
• CRM Hygiene & Data Integrity: Maintain the customer relationship management (CRM) system to ensure all relevant customer data, activity history, and pipeline information is captured accurately.
• Multi-Faceted Sales Motions: Undertake a variety of sales activities that may include lead qualification, lead conversion, account health checks, serving as the voice of the customer, and contract renewals.
• Team Collaboration & Reporting: Work closely with your team and report directly to a Sales Manager, contributing to a culture of accountability, transparency, and shared success.

What You Bring to arenaflex

We are looking for motivated professionals who combine customer service excellence with a sales hunter mentality. The ideal candidate is coachable, competitive, and committed to continuous improvement.

Essential Qualifications

• Location & Commute: The ability to commute to our Nashville, Tennessee hub located at 621 Mainstream Drive, with flexibility to work from home as required.
• Relevant Experience: A minimum of 2+ years of experience working in a customer service, inside sales, or outbound sales capacity.
• Quota Achievement: Demonstrated prior success in achieving personal and team sales quotas and performance goals.
• High-Volume Calling: Proven experience in high-volume calling environments, with the ability to maintain energy, focus, and professionalism throughout the day.
• Tech Adaptability: Experience learning new technologies, platforms, and data systems quickly and independently.
• Problem-Solving Skills: Strong analytical and creative problem-solving skills with a solution-oriented mindset.
• MS Office Proficiency: Excellent knowledge of Microsoft Office programs, including Excel, Word, Outlook, and PowerPoint.
• CRM Experience: Hands-on experience with Salesforce.com or a similar customer relationship management platform.
• Remote Work Readiness: Experience or willingness to work from home, with a disciplined approach to productivity and communication.

Key Skills & Competencies for Success

Success in this role at arenaflex requires more than just meeting numbers. We are looking for well-rounded professionals who embody the following competencies:

• Consultative Selling: The ability to uncover customer pain points, align them to product value, and craft compelling narratives that close deals.
• Active Listening: Genuine curiosity and the discipline to listen before pitching, ensuring every interaction is customer-centric.
• Resilience & Grit: The mental toughness to handle rejection, push through objections, and maintain a positive attitude under pressure.
• Verbal & Written Communication: Clear, professional, and persuasive communication skills across phone, email, and digital channels.
• Time Management & Organization: The ability to juggle multiple priorities, manage a busy pipeline, and stay on top of follow-ups.
• Adaptability: Comfort operating in a dynamic environment where priorities, products, and client expectations may shift quickly.
• Team Orientation: A collaborative spirit and willingness to share best practices, support teammates, and celebrate collective wins.

Physical & Mental Requirements

While performing the duties of this role, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other standard office equipment. Work is generally sedentary in nature, requiring extended periods of sitting and screen time. The role also requires strong mental focus, attention to detail, and the ability to manage high-volume communication in a structured, fast-paced environment.

Work Environment & Company Culture at arenaflex

arenaflex is more than a workplace — it’s a community of ambitious professionals who genuinely care about the work they do and the people they serve. We believe that great results come from engaged, supported, and empowered employees. Our culture is built on:

• Performance with Purpose: We set ambitious goals, measure what matters, and reward those who deliver.
• Growth Mindset: We invest in our people through mentorship, training, and clear pathways to career advancement.
• Inclusion & Belonging: arenaflex is an Equal Opportunity and Affirmative Action Employer committed to building a diverse workforce. We welcome applicants of all backgrounds, including individuals with disabilities and veterans.
• Flexibility: With hybrid and remote work options, we give our team members the autonomy to work where they do their best.
• Recognition: We celebrate wins big and small, and we make sure our people know their contributions matter.

Compensation, Perks & Benefits

arenaflex offers a competitive compensation package designed to attract and retain top talent. While specific benefits vary by location, our comprehensive offerings typically include a base salary plus performance-based incentives, health, dental, and vision insurance, paid time off, holiday pay, retirement savings plans, employee assistance programs, and access to ongoing learning and development opportunities. We also provide the technology, training, and tools you need to succeed in a remote or hybrid work environment.

Career Growth & Learning Opportunities

At arenaflex, your career trajectory is in your hands — and we are here to help you accelerate it. Associates in this role gain invaluable experience in consultative selling, account management, pipeline forecasting, and customer lifecycle strategy. Many of our top-performing Associates have advanced into roles such as Senior Account Executive, Team Lead, Sales Manager, and Client Success Manager. Through structured onboarding, ongoing coaching, and access to industry-leading sales training platforms, you will continuously sharpen your skills and expand your professional toolkit.

Equal Employment Opportunity at arenaflex

arenaflex is proud to be an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including individuals with disabilities and protected veterans. If you require a reasonable accommodation during the application or interview process, please contact our accommodations team, and we will be happy to assist you.

Ready to Build Your Sales Career with arenaflex?

If you are a driven, customer-focused sales professional looking to join a company that values your ambition and rewards your results, we want to hear from you. This is your opportunity to represent world-class brands, develop deep expertise in a thriving industry, and grow your career with a company that truly invests in its people. Take the next step today and apply to become the newest member of the arenaflex Customer Acquisition team. We can’t wait to see what you’ll achieve here.