Specialist, Government and Corporate Affairs Customer Service – Aviation Travel Sales, Client Relations & Travel Operations Support

Join arenaflex: Where Your Career Takes Flight and Your Curiosity Finds Its Destination

Imagine beginning each day knowing that your work directly influences how millions of people connect with the world. At arenaflex, we believe careers should be more than just a paycheck — they should be a journey of growth, exploration, and meaningful impact. As a global leader in aviation and corporate affairs, arenaflex invites you to step into a role that blends customer service expertise, travel industry knowledge, and corporate communications into one exciting, fast-paced career opportunity.

This position sits within our Corporate Affairs Team in the Government Affairs Division, offering a unique chance to support both internal and external stakeholders while developing specialized expertise in airline operations, ticket management, and customer engagement. Whether you're assisting a business traveler heading to an international summit or guiding a family navigating a complicated itinerary change, your contributions will shape the experience of every customer who interacts with arenaflex.

What You’ll Do: A Day in the Life

As a Specialist in Government and Corporate Affairs Customer Service, you'll wear many hats. Your primary responsibilities will include promoting and selling air travel, crafting accurate itineraries, computing fares, issuing refunds, and preparing tickets. You'll serve as a frontline ambassador for arenaflex, providing information, resolving conflicts, and ensuring every customer interaction ends in mutual satisfaction.

• Promote and sell air travel on behalf of arenaflex by understanding customer needs and presenting tailored travel solutions.
• Prepare detailed itineraries for passengers, ensuring accuracy in routes, layovers, and timing.
• Compute fares, including complex pricing scenarios, and process refunds in accordance with arenaflex policies.
• Issue tickets with precision, using proprietary systems such as Native SABRE.
• Answer customer inquiries regarding general travel information, including baggage policies, travel restrictions, and loyalty programs.
• Resolve customer complaints by researching passenger concerns and proposing mutually beneficial outcomes.
• Communicate proactively with passengers about cancelled or delayed flights, offering rebooking options and updates.
• Disseminate new rules, policies, and procedures that may affect travelers, ensuring they remain informed and prepared.
• Collaborate with internal teams across the Corporate Affairs and Government Affairs Divisions to address escalated issues.
• Maintain accurate records of customer interactions, transactions, and resolutions for quality assurance and compliance purposes.

Why This Role Matters at arenaflex

Government and corporate affairs is the bridge between arenaflex and the broader institutional landscape — regulators, business partners, government agencies, and large-scale clients. Your role ensures that this bridge remains sturdy, professional, and customer-focused. You’ll be part of the team that keeps arenaflex's reputation for excellence intact, one satisfied customer at a time.

Minimum Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service, call center operations, or travel industry roles preferred.
• Demonstrated ability to handle high-volume customer interactions with professionalism and poise.

Preferred Qualifications

• Bachelor’s degree in communications, business administration, hospitality, political science, public affairs, or a relevant field — or equivalent combination of education and experience.
• Formal training in airline operations, ticketing systems, or travel coordination.
• Experience working in a corporate or government-affiliated environment.

Skills, Competencies, and Certifications

Success in this role requires a unique blend of technical know-how, interpersonal finesse, and problem-solving agility. At arenaflex, we’re looking for individuals who thrive in dynamic environments and are eager to make a difference.

• Customer Contact Mastery: Exceptional verbal and written communication skills, with the ability to convey complex information clearly and empathetically.
• Organizational Excellence: Strong organizational skills and attention to detail, especially when managing multiple customer accounts simultaneously.
• Leadership Potential: Demonstrated leadership qualities, whether through formal management experience or informal team influence.
• Technical Proficiency: Knowledge of Native SABRE or similar airline reservation systems is highly desirable.
• Problem-Solving Creativity: Ability to think on your feet, craft creative solutions, and resolve issues in real time.
• Initiative and Judgment: A self-starter mentality with sound judgment and the ability to work independently.
• Dependability: Consistent, reliable attendance and a strong work ethic.
• Adaptability: Comfortable navigating change, whether it’s new policies, evolving customer needs, or shifting market conditions.

What You’ll Get: Perks and Benefits at arenaflex

At arenaflex, we believe that taking care of our team members is just as important as taking care of our customers. When you join us, you’ll enjoy a comprehensive benefits package designed to support your health, well-being, and future.

• Travel Perks: Explore the world with exclusive flight benefits for you, your family, and your friends across hundreds of global destinations.
• Health Benefits: Access to medical, dental, prescription, and vision coverage starting on day one. Additional offerings include virtual doctor visits and flexible spending accounts.
• Wellness Programs: Take advantage of resources and tools designed to help you feel your best — physically, mentally, and emotionally.
• 401(k) Program: Plan for your future with our retirement savings program, available upon hire, with potential employer contributions after one year of service.
• Employee Resource Groups: Join one of our many Business Resource Groups to connect with colleagues, develop leadership skills, and contribute to a culture of inclusion.
• Career Development: Continuous learning opportunities, mentorship programs, and pathways for advancement within arenaflex’s global organization.

Culture and Work Environment at arenaflex

Inclusion, diversity, and belonging aren’t just words at arenaflex — they’re the foundation of who we are. Our team members bring unique perspectives, experiences, and talents that drive innovation and excellence. With more than 20 Employee Business Resource Groups, we’re committed to creating a workplace where everyone feels valued, respected, and empowered to thrive.

Our work environment is collaborative, fast-paced, and deeply rewarding. You’ll work alongside passionate professionals who care about delivering outstanding service and making a positive impact on the communities we serve. Whether you’re on the phone with a customer, collaborating with a cross-functional team, or participating in a community outreach event, you’ll feel the pride that comes from being part of something bigger.

Career Growth and Learning Opportunities

At arenaflex, your career trajectory is in your hands — and we’re here to help you soar. From day one, you’ll have access to training programs, leadership development initiatives, and cross-functional project opportunities. Many of our leaders started in customer-facing roles just like this one, and we’re committed to nurturing the next generation of talent from within.

As you grow in this role, you’ll gain exposure to government affairs operations, corporate communications strategy, and international travel coordination — all of which are highly transferable skills in today’s global economy.

Are You Ready to Take the Next Step?

If you’re energized by the idea of helping people navigate the world, excel in high-stakes customer interactions, and build a career with purpose, arenaflex wants to hear from you. Bring your expertise, your ambition, and your passion for service — and let’s create something extraordinary together.

Apply today and discover why a career at arenaflex is more than just a job. It’s a journey. We can’t wait to welcome you aboard.