Experienced Product Manager – Customer Retention & Lifecycle Engagement Strategy for Connected Home Devices

Build the Future of Customer Loyalty at arenaflex

Are you a data-driven product leader who thrives at the intersection of customer experience, marketing strategy, and product innovation? Do you get excited about turning behavioral insights into retention breakthroughs that keep millions of customers connected, engaged, and delighted? arenaflex is looking for a passionate and strategic Product Manager – Retention & Lifecycle Engagement to join our Customer Experience & Engagement team and shape how users interact with our connected home and security device ecosystem.

In this role, you will own the end-to-end retention communication strategy across email, push notifications, in-app messaging, and SMS channels. You will be the connective tissue between Product, Business Intelligence, Hardware Engineering, and Data Science teams, ensuring that every customer touchpoint is meaningful, timely, and optimized for long-term loyalty. If you love combining analytical rigor with creative communication, and you want to make a tangible impact on how customers experience arenaflex products every single day, this is the opportunity you have been waiting for.

What You Will Do: Key Responsibilities

• Own the Retention Communication Strategy: Design, develop, and execute audience-specific messaging campaigns across email, push notifications, in-app messages, and SMS to drive device health improvements, subscription renewals, and sustained user engagement throughout the entire customer lifecycle.
• Drive Cross-Functional Collaboration: Partner closely with Product Management, Business Intelligence, Hardware Engineering, and Data Science teams to deeply understand product usage patterns, customer behaviors, and pain points that influence retention outcomes.
• Be the Voice of the Customer: Leverage qualitative feedback and quantitative data to advocate for the customer in every conversation, proposing communications and product enhancements that meaningfully improve the arenaflex customer experience.
• Measure, Test, and Optimize: Build frameworks to test, track, and measure the impact of retention initiatives on critical metrics such as device uptime, subscription renewal rates, churn reduction, and long-term user engagement.
• Inform Leadership Decisions: Synthesize campaign performance data into clear, actionable insights and present recommendations to senior leadership to shape future retention strategies and product roadmaps.
• Stay Ahead of Industry Trends: Continuously monitor best practices, emerging technologies, and competitive benchmarks in customer retention, lifecycle marketing, and CRM to keep arenaflex at the forefront of the connected home industry.
• Plan for Product Launches: Develop comprehensive retention strategies for new product introductions, ensuring that customers receive relevant, value-driven communications from day one.

A Day in the Life

No two days look exactly the same in this role, and that is part of what makes it so energizing. You might start your morning by diving into customer feedback dashboards and product usage analytics to identify friction points in the device setup journey. By mid-morning, you could be collaborating with the product team to design an email nurture campaign aimed at re-engaging lapsed users who have not interacted with their devices in weeks. After lunch, you might find yourself presenting retention performance metrics and campaign ROI to senior leadership, using data storytelling to influence strategic decisions. In the afternoon, you could be working with the Hardware and Data Science teams to plan a comprehensive retention strategy for an upcoming product launch, mapping out messaging across every channel for every customer segment. The variety of work, the autonomy to drive impact, and the ability to directly influence customer loyalty make this one of the most rewarding roles at arenaflex.

About the Customer Experience & Engagement Team

The Customer Experience & Engagement (CxE) team at arenaflex is a dynamic, multidisciplinary group of marketing strategists, product managers, creative thinkers, and analytical experts who share a common mission: delivering exceptional experiences that keep customers coming back. Whether we are introducing customers to new smart home solutions, helping them get the most out of their devices, or ensuring their existing products remain online and performing optimally, the CxE team is constantly innovating to engage and retain arenaflex’s rapidly growing customer base. We believe that every customer interaction is an opportunity to build trust, demonstrate value, and deepen the relationship between arenaflex and the millions of households we serve.

Basic Qualifications

• 5+ years of experience in product management, program management, product marketing, business development, or technology roles
• Bachelor’s degree or equivalent professional experience
• Proven experience owning and driving roadmap strategy and definition from concept through execution
• Experience with end-to-end product delivery, including discovery, development, launch, and iteration
• Demonstrated experience managing feature delivery and navigating tradeoffs in a fast-paced product environment
• Experience serving as a product manager or product owner for technology-driven products
• Experience owning technology products with measurable business outcomes

Preferred Qualifications

• Experience influencing senior leadership through compelling, data-driven insights and strategic recommendations
• Proven ability to work effectively across functional teams and senior stakeholders in a matrixed organization
• Deep familiarity with customer retention metrics, lifecycle marketing frameworks, and CRM platforms
• Experience with A/B testing, campaign analytics, and customer segmentation strategies
• Strong storytelling and presentation skills, with the ability to translate complex data into clear narratives
• Passion for the connected home, smart devices, or consumer technology industries

Essential Skills and Competencies for Success

To excel in this role, you will bring a unique blend of analytical horsepower, customer empathy, and strategic thinking. You are equally comfortable building a retention model in a spreadsheet as you are crafting the perfect subject line for a re-engagement email. You understand that great retention strategies are built on a foundation of clean data, rigorous experimentation, and a relentless focus on the customer. You thrive in ambiguous environments, can juggle multiple projects without dropping the ball, and know how to influence without authority. Your communication skills are exceptional, your curiosity is infectious, and your bias for action means you ship campaigns quickly and iterate based on what the data tells you.

Career Growth and Learning Opportunities at arenaflex

At arenaflex, we believe that our employees are our greatest competitive advantage. When you join the Customer Experience & Engagement team, you will have access to a robust learning and development ecosystem designed to accelerate your career growth. You will work alongside some of the brightest minds in product, marketing, and data science, gaining exposure to the full spectrum of customer lifecycle management. Whether you aspire to become a senior product leader, a head of retention marketing, or a general manager running your own business unit, arenaflex provides the mentorship, stretch assignments, and career mobility to help you get there. Many of our team members have gone on to lead larger teams, launch new product lines, and even build entirely new business functions within the company.

Work Environment and Company Culture

arenaflex is built on the principles of customer obsession, innovation, and operational excellence. We are a company that moves fast, thinks big, and is not afraid to disrupt the status quo. Our culture celebrates diversity of thought, encourages bold ideas, and rewards those who deliver results. We believe that the best work happens when talented people are given the autonomy to do their best work, the resources to execute flawlessly, and the support of a collaborative, inclusive team. Whether you are working from one of our state-of-the-art offices or collaborating remotely with colleagues across the globe, you will feel connected to the mission and empowered to make an impact from day one.

Compensation, Perks, and Benefits

arenaflex offers a competitive total compensation package that reflects the cost of labor across various geographic markets. Base pay is determined by market location, job-related knowledge, skills, and experience, and may be supplemented with equity awards, sign-on bonuses, and other forms of compensation as part of a comprehensive package. Our benefits program is designed to support your total well-being and includes comprehensive medical, dental, and vision coverage, financial planning resources, retirement savings plans, generous paid time off, parental leave, family-building support, and access to a wide range of employee resource groups. We are committed to providing an inclusive workplace where every employee has the opportunity to thrive.

arenaflex is an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. For individuals with disabilities who would like to request a reasonable accommodation, please contact our accommodations team. We are also committed to fair chance hiring and will consider qualified applicants with arrest and conviction records in accordance with applicable local ordinances.

Your Next Chapter Starts Here

If you are a strategic product leader with a passion for customer retention, a love of data, and a desire to shape how millions of customers experience connected home technology, we want to hear from you. This is more than just a job; it is an opportunity to define the future of customer engagement at one of the most innovative companies in the industry. Bring your curiosity, your expertise, and your drive to arenaflex, and help us build lasting relationships with every customer we serve. Apply today and let’s create the next generation of customer loyalty together.