Global Customer Onboarding Strategist – B2B Advertising Solutions, Business Development & Client Success Lead (English)

About arenaflex – Shaping the Future of Digital Advertising

arenaflex is a world‑leading technology and advertising platform that empowers businesses of every size to reach the right audiences at the right time. With a portfolio that spans search, display, video, and emerging media, arenaflex helps brands transform data into insight, insight into action, and action into measurable growth. Our mission is to democratize access to powerful advertising tools, enabling small‑ and medium‑sized enterprises (SMBs) to compete on a global stage while delivering world‑class service to our partners.

At arenaflex, we believe that great ideas thrive in an environment that values curiosity, collaboration, and continuous learning. Our culture is built on transparency, inclusion, and a relentless focus on customer success. Whether you are joining a fast‑growing team in a bustling metropolitan hub or collaborating remotely with colleagues across continents, you will be part of a purpose‑driven organization that celebrates innovation and the impact it creates for businesses worldwide.

Role Overview – Why This Position Matters

The Global Customer Onboarding Strategist is a pivotal member of the arenaflex Customer Solutions (GCS) team. In this role, you will partner with new and existing B2B clients to design, launch, and optimize advertising campaigns that drive tangible business outcomes. You will act as a trusted advisor, blending strategic insight with hands‑on execution to ensure that each client’s onboarding experience is seamless, data‑driven, and aligned with their growth objectives.

This position sits at the intersection of sales, marketing, and analytics, offering you the chance to influence product adoption, shape market strategy, and directly impact the revenue trajectory of our SMB partners. If you are passionate about translating complex data into clear recommendations, love building lasting relationships, and thrive in a fast‑paced, cross‑functional environment, this role is your next career milestone.

Key Responsibilities

• Client Relationship Management: Build and nurture trusted relationships with B2B clients, understanding their business goals, challenges, and industry dynamics.
• Onboarding Execution: Lead end‑to‑end onboarding projects, from initial discovery calls to campaign launch, ensuring timelines, quality standards, and client expectations are met.
• Strategic Pitch Development: Craft customized pitches and solution proposals that align arenaflex’s advertising suite with each client’s performance targets.
• Data‑Driven Insight Generation: Analyze campaign data, extract actionable insights, and deliver strategic recommendations that improve ROI and drive growth.
• Cross‑Functional Collaboration: Partner with product, sales, operations, and support teams to coordinate resources, resolve issues, and champion client needs internally.
• Continuous Improvement: Identify opportunities to enhance onboarding processes, develop best‑practice playbooks, and share knowledge across the global GCS organization.
• Market Strategy Execution: Execute targeted business strategies for specific verticals and regions, adapting messaging to local market nuances.
• Proactive Communication: Maintain regular, proactive communication with clients via phone, email, and virtual meetings, providing updates, education, and support.
• Performance Tracking: Monitor key performance indicators (KPIs) such as activation rates, spend growth, and client satisfaction, reporting results to leadership.

Essential Qualifications

• Bachelor’s degree in Marketing, Advertising, Business, or a related field, or equivalent practical experience.
• Minimum of 2 years of professional experience in advertising, business development, online media, or marketing roles.
• Demonstrated success meeting B2B sales targets and driving revenue growth.
• Fluent English communication skills, both written and verbal, with the ability to articulate complex concepts to diverse audiences.
• Strong analytical mindset with experience interpreting data to inform strategic decisions.
• Proven ability to manage multiple projects simultaneously while maintaining meticulous attention to detail.

Preferred Qualifications

• Experience designing and customizing onboarding experiences for a varied customer base.
• Background in new‑business sales and business analysis, including pipeline development and forecasting.
• Track record of collaborating with cross‑functional, international teams and managing both internal and external stakeholders.
• Demonstrated initiative, leadership, and the ability to motivate peers toward shared objectives.
• Exceptional problem‑solving skills with a strategic outlook, capable of developing actionable business recommendations and process improvements.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate client needs, and align arenaflex solutions with long‑term business goals.
• Communication Excellence: Clear, persuasive, and empathetic communication style, adaptable to C‑level executives and technical teams alike.
• Data Literacy: Proficiency with analytics tools (e.g., Google Analytics, Excel, Tableau) and comfort translating metrics into actionable insights.
• Project Management: Strong organizational skills, with experience using project management software (e.g., Asana, Trello, Monday.com).
• Collaboration & Influence: Ability to work effectively across functions, influence decision‑making, and champion client interests within arenaflex.
• Adaptability: Thrive in a dynamic environment, quickly adjusting to shifting priorities, new product releases, and evolving market conditions.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. As a Global Customer Onboarding Strategist, you will have access to:

• Mentorship programs pairing you with senior leaders in sales, product, and analytics.
• Continuous learning platforms offering certifications in digital advertising, data analysis, and strategic consulting.
• Opportunities to lead high‑visibility projects, expand your network across global markets, and transition into senior roles such as Account Director, Product Marketing Manager, or Regional Sales Lead.
• Regular knowledge‑sharing sessions, hackathons, and innovation labs that encourage you to experiment with emerging ad technologies.

Work Environment & Culture at arenaflex

Our teams operate in a hybrid model that blends the flexibility of remote work with the collaborative energy of in‑person hubs. Whether you are based in a major city or a smaller market, you will find a supportive community that values:

• Inclusion: A diverse workforce where every voice is heard and respected.
• Transparency: Open communication channels with leadership, regular town‑halls, and clear performance metrics.
• Innovation: A culture that rewards curiosity, encourages experimentation, and celebrates both successes and learnings.
• Well‑Being: Comprehensive wellness programs, flexible scheduling, and resources to support mental and physical health.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract and retain top talent. While exact figures vary by location and experience, you can expect:

• Base salary aligned with market benchmarks for senior onboarding and client success roles.
• Performance‑based bonuses tied to client activation, revenue growth, and personal objectives.
• Equity participation options, giving you a stake in arenaflex’s long‑term success.
• Comprehensive health, dental, and vision coverage for you and your dependents.
• Generous paid time off, parental leave, and holiday schedules.
• Professional development stipend, tuition reimbursement, and access to industry conferences.
• Technology allowance, home office setup support, and a suite of collaboration tools.

Equal Opportunity & Inclusion Statement

arenaflex is proud to be an equal opportunity workplace and an affirmative action employer. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other characteristic protected by law. We also consider qualified applicants with criminal histories in accordance with applicable legal requirements. If you require accommodation during the application process, please let us know by completing our Accommodations for Applicants form.

Ready to Join arenaflex?

If you are excited about helping businesses unlock their advertising potential, enjoy translating data into strategic action, and thrive in a collaborative, fast‑moving environment, we want to hear from you. Apply today and become a catalyst for growth at arenaflex.

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