[Remote] Principal Product Manager, CX Products

Work from home Full-time role Hiring

Note: The job is a remote job and is open to candidates in USA. Bluehost is an all-in-one platform for small businesses to grow online. The Principal Product Manager will own and evolve the customer login and portal experience while leading customer discovery to uncover friction and opportunities, defining a clear product vision and strategy for customer experience and AI-driven features.

Responsibilities

Own and evolve the customer login and portal experience, balancing usability, security, and scale
Lead customer discovery with SMB users to uncover friction, unmet needs, and opportunities
Define and execute a clear product vision, strategy, and roadmap for customer experience and AI-driven features
Partner closely with UX, engineering, data, and AI teams to design intuitive, scalable experiences
Use data, experimentation, and customer insights to drive prioritization and continuous improvement
Thoughtfully integrate AI into the customer experience (personalization, automation, self-service)
Act as the voice of the customer, advocating for clarity, simplicity, and usability across the product

Skills

5+ years of product management experience, with a strong focus on customer experience or UX-led products
Proven experience owning core customer journeys (login, onboarding, portals, dashboards)
Experience serving SMB customers; background in SaaS, software, eCommerce, or retail preferred
Highly data-driven, with hands-on experience using analytics, experimentation, and metrics
Comfortable in a PM / UX hybrid role, collaborating closely with designers and engineers
Experience building or using AI-powered features, or strong personal use of AI tools in your workflow
A 'vibe coding' mindset—collaborative, iterative, and hands-on with engineering
Thrive in fast-paced, ambiguous environments
Experience modernizing customer portals or authentication flows
Exposure to AI-driven personalization, automation, or self-service
UX or design background, or deep experience partnering with design teams
Familiarity with experimentation frameworks (A/B testing, feature flags)

Benefits

Health Insurance options to fit you
HSA
Medical
Dental
Vision
Matching 401K
Life/AD&D/STD/LTD
Tuition Reimbursement
Pet Insurance
Generous vacation policy
Bonus

Company Overview

Trusted by over 5M customers worldwide, Bluehost is the all-in-one platform empowering entrepreneurs, small businesses, agencies and developers to build, grow and run online with confidence. It was founded in 2003, and is headquartered in Pleasanton, California, USA, with a workforce of 501-1000 employees. Its website is http://velayattv.net.

Company H1B Sponsorship

Bluehost has a track record of offering H1B sponsorships, with 1 in 2021, 4 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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[Remote] Principal Product Manager, CX Products

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