[Remote] Principal IP Laws Consultant

Note: The job is a remote job and is open to candidates in USA. Clarivate is seeking a Principal IP Consultant to deliver expert IP law guidance to complex US-based clients. This role involves hands-on IP law implementation, client engagement, and collaboration with internal teams to support governance and risk mitigation for high-value accounts.

Responsibilities

• Maintain & demonstrate expert understanding of at least one IPMS - Memotech (to start with) both from legal subject matter and product functionality perspective
• Be a key participant in collaborating with product teams to strategize future developments on system enhancements and product evolution, keeping customer interests in mind
• Improve the customer experience & drive for customer retention by enhancing satisfaction with IP Laws via expeditious resolution of client inquiries. This may include the following & more:
• Serve as the IP Laws subject matter expert in client meetings, with responsibility for tracking and managing the end-to-end execution, strategizing, and problem-solving of client issues
• Manage client issues through Salesforce case creation, maintaining a client issues tracker, and collaborating across teams (including IP Renewals, Product/Technical Support, EDT, Supplier Management, and CSMs) to ensure timely resolution and delivery
• Follow IP Laws Salesforce processes to accurately track and process support tickets
• Support efforts to proactively identify and remove at-risk clients from the Risk Register
• Provide guidance and support to CSMs to help resolve customer issues effectively
• Support the Professional Services team with client requests, as needed
• Participate in bi-weekly/monthly touch base with CSMs, product leads, and other stakeholders
• Collaborate closely with other Memotech IP Laws Consultants to deliver timely, comprehensive responses to client inquiries, including direct communication and client education when required
• Attend in-person, customer-facing events, conferences, and client visits—primarily in the US—to deliver IP Laws information sessions
• Draft & test requirements definitions for IP law updates (particularly client support-driven cases) to support timely, high quality IP law releases
• Contribute to the creation and maintenance of product documentation including Best Practice guides and Docketing guides
• Liaise with Product teams on new system functionality needs and manage stakeholder engagement for change deployment; working closely with software developers to escalate and resolve system and functionality issues and manage stakeholder engagement for change deployment
• Interact with software developers to escalate and resolve issues in the functionality and programming of the software
• Participate in post-production issue review meetings with Memotech
• Conduct weekly check-ins with the IP laws team in Noida and Belgrade
• Capture, track, and report key metrics related to Memotech law implementations
• Participate in strategic initiative projects across the IP Laws team

Skills

• Bachelor's degree Law, Intellectual Property, or related field or equivalent relevant work experience
• 7+ years of experience in the intellectual property industry
• 5+ years of experience with portfolio management software (preferably Memotech), docketing practice, or IP Law calculations
• Advanced knowledge and understanding of Patent rules and procedures of the USPTO, EPO, PCT, WIPO and other national and international governing bodies
• Experience with IP consulting, or with client management, with the ability to navigate complex & challenging clients' situations

Benefits

• Bonus earnings
• Medical
• Dental
• Prescription drug
• Life insurance
• 401k with match
• Long term disability coverage
• Vacation
• Sick time
• Volunteer time
• Discount programs

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