[Remote] Digital Operations Process Supervisor

Note: The job is a remote job and is open to candidates in USA. Carrington Holding Company, LLC is a holding company primarily engaged in asset management, mortgages, and real estate transactions. They are seeking a Digital Operations Process Supervisor to oversee daily operations of the digital workforce, ensuring resource availability and acting as a liaison between development teams and business users.

Responsibilities

• Monitor and oversee the daily operations of the digital workforce using the Blue Prism application
• Troubleshoots and triages issues encountered with digital workers and their processes, determine appropriate corrective actions, and assesses any impact of corrective actions on other IT processes, staff, etc
• Prepares automated work schedule, expedites workflow, and shifts resources to ensure all jobs are running accurately and timely within the department
• Regularly review operational procedures to ensure best practices to achieve department goals related to productivity, cost per unit, and accuracy
• Develop and provide daily, weekly, and monthly status reports to IT leadership and executives
• Recommend continuous improvement of processes and strategies for improvement using data analytics; determines what is working accurately and makes corrective actions to ensure success
• Serve as a subject matter expert for end users in the business units; provide training and support regarding robotic process automation
• Writes and maintains system documentation
• Create, escalate and assign tickets to development teams as needed
• Monitor service levels to ensure quality and productivity standards are met
• May be trained and participate in RPA coding modifications, updates, and improvements

Skills

• High school diploma or its equivalent required
• Experience with an RPA application required (Blue Prism, Automation Anywhere, UIPath)
• Effective oral, written, and interpersonal communication skills
• Capable of interacting with all levels of associates, including business unit leaders
• Strong organizational skills with the ability to prioritize and multi-task
• Ability to schedule processes, monitor resources, and log issues
• Ability to explain issues to a Blue Prism expert and follow instructions accurately
• A basic understanding of business processes and workflows
• Ability to solve problems effectively and quickly
• Strong commitment to operational excellence
• BA/BS degree preferred
• Experience with Blue Prism preferred
• Previous experience in systems administration preferred
• SQL experience preferred

Benefits

• Comprehensive healthcare plans for you and your family.
• A discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Company Overview