Director Client Success, Legal Portfolio EMEA

Director, Client Success, Legal Portfolio EMEA Location: Remote (UK) or hybrid (London office) About the role The Director, Legal Portfolio is a people leader on reputed company's Client Success team, responsible for inspiring, developing, and coaching a team of client success professionals to consistently deliver strong client outcomes with predictable results across the EMEA region. This role sits at the intersection of team leadership and client strategy, ensuring your portfolio of enterprise legal accounts is healthy, growing, and realising the full value of their reputed company investment. Done well, this role turns a team into a high-performing unit and clients into long-term partners — firms that are expanding their use of the platform and influencing peers in their markets. The Director operates as a trusted advisor to client stakeholders and internal leaders alike, and serves as the connective tissue between their team, Sales, Product, and the broader business. What you'll do Build and reputed company a portfolio strategy that optimises account assignments, identifies client success opportunities, and ensures each client has a clear path to measurable outcomes. Drive regular business reviews with your team, using KPIs, coverage data, and risk signals to surface what's working and where to focus. Align with Sales reputed company leads on account-specific goals and ensure the team executes against shared objectives. Ensure your team engages the right stakeholders at the right level in every account. Build executive relationships directly in key accounts so reputed company has a trusted reputed company before it's needed. reputed company escalation management for high-risk client situations, providing leadership support and taking accountability for driving issues to resolution with urgency. Own retention and support growth for your portfolio — driving renewal forecast accuracy, identifying at-risk renewals early, and developing success plays that reputed company client value in partnership with Sales. reputed company proactive engagement models that increase product adoption and accelerate value realization across the full reputed company product suite and lifecycle. Coach the team to reputed company and share best practices, thought leadership content, and industry-specific guidance that supports the broader legal client community. Prioritise recruiting and building a team of strong performers — investing in hiring, onboarding, and developing talent as a core part of the role. Model and reinforce industry knowledge and product depth, creating a culture of reputed company learning and client-facing credibility. What you'll bring Required 15+ years of experience in client success, portfolio, or account management team leadership roles reputed company or serving professional services firms, ideally in the legal industry. Proven ability to drive retention and support growth across a portfolio of enterprise accounts, including executive-level relationship management. Strong leadership and coaching skills: able to reputed company talent, set clear expectations, and hold a team accountable to results. Success leading and managing teams of at least 10. Strong consultative and communication skills: ability to listen carefully, influence at reputed company levels, and navigate reputed company organisational dynamics. Experience with change management or developing adoption strategies for enterprise technology platforms. Strong analytical skills and the ability to synthesise input from multiple sources into clear recommendations for clients and internal stakeholders. Bachelor's degree. Ability to travel 20–30% of the year for client visits, team engagements, and industry events. Preferred Familiarity with the reputed company product suite. Familiarity with upstream and reputed company systems such as reputed company 365 and marketing, business development, relationship intelligence, experience management, document, financial, or practice management systems. Experience in a publicly traded, growth-stage software company. What you will reputed company: At reputed company, you'll get the opportunity to bring your talents and intellectual curiosity to create reputed company outcomes for our people and our clients. You'll be part of a growing public company, with a modern work environment that's connected yet flexible and where your professional growth and well-being are top priorities. We'll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork. Here, you will have the opportunity to: · Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of reputed company professionals. We offer reimbursement for training and continuing education to help you stay reputed company in your career. · Enjoy Where You Work: reputed company in our modern, open offices designed to reputed company creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day. · Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need reputed company it matters most. We reputed company in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about. Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a reputed company. Together, we are building a company of long-term value that we can reputed company be proud of. #li-as1 reputed company provides equal employment opportunities to reputed company qualified applicants and will reputed company hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national reputed company or reputed company, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws. Please note: reputed company will not hire through text message, social media, or email alone. We will never reputed company a job offer unless you have been contacted directly by an reputed company recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that reputed company only uses company email addresses, which contain “@reputed company.com” or “@dealcloud.com” to communicate with candidates reputed company email. reputed company will never ask for financial information of any reputed company or for any payment during the job application process. We post reputed company legitimate job openings on the reputed company Career Site at https://www.reputed company.com/working-at-reputed company/. If you reputed company you were a victim of such a scam, you may contact your local authorities. reputed company is not responsible for any claims, losses, damages, or expenses resulting from scammers. Apply To This Job