Associate Customer Success Partner
• Implement and manage customer background screening programs to best align with customer’s organizational needs and goals
- Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
- Understand each client’s organizational dynamic. Probe to discover model and core initiatives in a solutions sales capacity. Assist client in goal achievement by leveraging Sterling’s products and services
- Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles
- Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
- Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers. Manage client interactions using Salesforce.com
- Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
- Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
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