Customer Development & Insights Manager – arenaflex Strategic Account Growth & Market Intelligence Leader

About arenaflex – Transforming Lives with Good Energy

arenaflex is a fast‑growing leader in the convenient nutrition space, renowned for iconic brands that power athletes, busy professionals, and health‑focused families worldwide. Our portfolio includes best‑selling protein shakes, powders, and snack products that are sold in more than 30 countries. Guided by the purpose “Changing Lives with Good Energy”, we empower our people to innovate, collaborate, and thrive in a culture that celebrates authenticity, curiosity, and continuous learning.

Our regenerative culture has earned us a Great Place to Work™ certification for eight consecutive years and a top‑ranking on Fortune Magazine’s Best Workplaces list. arenaflex believes that when employees are treated like adults, given autonomy, and surrounded by supportive teammates, they deliver extraordinary results for the business and for the consumers they serve.

Why This Role Matters

As the Customer Development & Insights Manager, you will be the strategic bridge between arenaflex and one of our most important wholesale partners. You will own the end‑to‑end process of turning raw market data into actionable insights, shaping product strategy, and driving revenue growth. Your work will directly influence how arenaflex’s nutrition solutions reach millions of shoppers, deepen brand loyalty, and capture new market share.

Key Responsibilities

Strategic Customer‑Centric Development (≈50% of your time)

• Develop deep, account‑specific insights that illuminate shopper behavior, sales trends, and category dynamics for arenaflex’s wholesale partner.
• Collaborate with internal category, sales strategy, and marketing teams to craft compelling sell‑stories and new‑item proposals that align with partner objectives.
• Own the weekly data pull, analysis, and executive summary that keep arenaflex leadership informed of partner performance, inventory health, and emerging opportunities.
• Lead the weekly partner meeting, presenting key performance indicators (KPIs), inventory status, and actionable recommendations.
• Run and interpret weekly market research reports (e.g., IRI, Nielsen) to surface growth levers and competitive threats.
• Maintain price‑value audits and competitive analyses, delivering concise reports to both internal stakeholders and the partner’s business team.
• Engage directly with partner contacts to nurture program development, joint promotions, and collaborative innovation initiatives.

Strategic Planning & Forecasting (≈30% of your time)

• Assist the Sales Director in building high‑impact presentations that influence senior leadership and partner decision‑makers.
• Leverage internal and external data sources to generate short‑term and long‑term forecasts that drive supply chain, production, and financial planning.
• Document competitive product launches, assess their impact on category share, and recommend tactical responses.
• Participate in Integrated Business Planning (IBP) cycles, ensuring that partner insights are embedded in sales, operations, and finance plans.
• Lead forecasting initiatives that reflect market conditions, promotional calendars, and partner sales strategies.

Annual Planning & Execution (≈20% of your time)

• Contribute to the development of the annual business plan and a five‑year growth horizon for the partner account.
• Support the creation of Joint Business Planning (JBP) meetings, aligning arenaflex’s objectives with partner goals.
• Ensure seamless execution of volume‑driving activities across the organization, from product launch to promotional rollout.

Essential Qualifications

• Education: Bachelor’s degree in Business, Marketing, Finance, or a related field (or equivalent professional experience).
• Experience: Minimum 3 years of sales or category management experience in the Consumer Packaged Goods (CPG) industry, with a proven record of driving growth for large wholesale accounts.
• Demonstrated experience working on projects for a major wholesale retailer (experience with arenaflex’s partner is a plus).
• Strong analytical background with hands‑on experience using market research tools such as IRI, Nielsen, or comparable data platforms.
• Advanced proficiency in Excel, PowerPoint, and reporting dashboards; ability to translate complex data sets into clear, compelling narratives.
• Track record of conducting financial impact analyses, ROI calculations, and demand forecasting.

Preferred Qualifications & Skills

• Experience managing cross‑functional initiatives that involve product development, marketing, and supply chain teams.
• Exceptional communication skills—both written and verbal—with the ability to influence senior leaders and external partners.
• Creative problem‑solver who thrives in ambiguous environments and continuously seeks process improvements.
• Self‑driven, independent thinker who can also collaborate effectively within a team‑oriented culture.
• Willingness to travel up to 30% of the time (or 20% if based in the Greater Seattle area).

Core Competencies for Success

• Strategic Mindset: Ability to see the big picture, anticipate market shifts, and develop proactive strategies.
• Data‑Driven Decision Making: Comfort with large data sets, statistical analysis, and translating insights into business actions.
• Customer Obsession: Start and end every initiative with the consumer in mind, ensuring that solutions meet real shopper needs.
• Collaboration: Build strong relationships across functions—category, sales, marketing, finance, and supply chain—to drive unified outcomes.
• Growth Orientation: Embrace challenges as opportunities, continuously upskill, and share knowledge with peers.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its people. In this role, you will have access to:

• Mentorship from senior leaders in sales, category management, and analytics.
• Cross‑functional project assignments that broaden your expertise beyond a single account.
• Leadership development programs focused on strategic thinking, negotiation, and executive communication.
• Opportunities to present at regional and global forums, showcasing your work to a wider audience.
• Continuous learning resources, including subscriptions to industry research platforms, online courses, and conference attendance.

Work Environment & Culture at arenaflex

Our culture is built on purpose, connection, and autonomy. Here’s what you can expect when you join arenaflex:

• Flexible Hybrid Model: Remote work from the Greater Seattle area with quarterly visits to our Emeryville headquarters for team‑building, planning, and all‑hands meetings.
• People‑First Benefits: Half‑day Fridays, in‑office massages, free lunches and snacks, dog‑friendly office days, and monthly cultural celebrations.
• Financial Wellness: 6% 401(k) match after one year, bonus‑eligible positions, and competitive salary ranging from $125k to $135k (adjusted for experience and location).
• Generous Time Off: Unlimited paid time off, 11 paid holidays, extended parental leave, and two weeks of “work from anywhere” time each year.
• Health & Wellness: Company‑paid gym memberships (for Emeryville‑based employees), free exercise classes, and wellness stipends.
• Community & Impact: Company‑wide volunteer days, matched charitable donations, and a culture that encourages giving back.
• No Dress Code & No Rigid Handbook: We trust you to dress for success and operate with flexibility, focusing on outcomes rather than micromanagement.

Compensation, Perks & Benefits (Overview)

arenaflex offers a total rewards package designed to attract, retain, and motivate top talent:

• Base salary: $125,000 – $135,000 (commensurate with experience).
• Performance‑based annual bonus eligibility.
• Generous 401(k) matching program (6% after one year).
• Comprehensive health, dental, and vision coverage.
• Paid parental leave for all new parents, regardless of gender.
• Quarterly team‑building events, ranging from scavenger hunts to bowling nights.
• Free custom lunch twice a week and an abundant supply of snacks and protein shakes.
• Pet‑friendly office policy (dogs welcome up to three days per week).
• Professional development budget and access to industry conferences.

Who Will Thrive in This Role?

If you are a strategic thinker who loves turning data into stories, enjoys partnering with large retailers, and wants to make a tangible impact on a high‑growth nutrition brand, you will feel right at home at arenaflex. You should be comfortable navigating ambiguity, championing innovative ideas, and collaborating across diverse teams.

We are looking for candidates who embody the following traits:

• All‑In Attitude: Fully committed to the mission and willing to go the extra mile.
• Builder Mentality: Passionate about creating processes, programs, and products that drive results.
• Consumer‑First Focus: Always start and end with the shopper’s needs.
• Strategic Mindset: Able to see beyond immediate tasks and shape long‑term growth.
• Respectful Challenger: Comfortable questioning the status quo in a constructive manner.

When This Role Might Not Be a Fit

arenaflex thrives on flexibility and innovation. If you prefer highly structured environments, rigid hierarchies, or extensive policy‑driven management, this role may not align with your preferred work style.

Apply Today – Join arenaflex’s Mission to Change Lives with Good Energy

Ready to influence the future of nutrition, work alongside passionate colleagues, and grow your career in a purpose‑driven organization? Click the link below to submit your application. We can’t wait to meet the next champion of our strategic partnership!

Apply Job!