Remote Part‑Time Customer Relations Representative – Email‑First Support, Issue Investigation & Refund Processing for Educational SaaS Platforms

About arenaflex – Empowering Educators Worldwide

Founded in 2012, arenaflex is a fully remote, mission‑driven company that builds intuitive, web‑based tools that help teachers and educators design puzzles, worksheets, flashcards, bingo games, and more. Our suite of platforms—ranging from crossword generators to flashcard creators—has become a trusted resource for classrooms across the globe. At arenaflex, we believe that every educator should have the freedom to craft engaging learning experiences without wrestling with complex software. This belief fuels our commitment to delivering seamless, user‑friendly products and world‑class support.

Why Join arenaflex?

Working at arenaflex means joining a tight‑knit, all‑remote team that values autonomy, creativity, and genuine human connection. Our staff includes the founder, three seasoned software developers, a quality‑assurance analyst, a part‑time Head of Customer Experience, and a growing group of Customer Support Representatives. We operate on a flexible schedule, celebrate diverse perspectives, and invest in the professional growth of each team member. If you thrive in a collaborative, self‑directed environment and love helping educators succeed, this role is tailor‑made for you.

Role Overview – Customer Relations Representative (Remote, Part‑Time)

As a Customer Relations Representative at arenaflex, you will be the primary point of contact for our users—most of whom are teachers, tutors, and curriculum designers. Your mission is to provide prompt, courteous, and solution‑focused assistance via email, while also tracking and reporting technical issues that arise. You will work closely with the development team to ensure that bugs are documented and resolved, and you will handle financial transactions such as refunds and chargeback disputes. The position is part‑time, remote, and offers a flexible schedule that adapts to seasonal demand.

Key Responsibilities

• Email & Message Management: Respond to all inbound communications—including email, social media inquiries, voicemail, and Slack messages—within established service‑level agreements.
• Issue Investigation & Resolution: Reproduce, diagnose, and resolve user‑reported problems, collaborating with developers when necessary.
• Financial Operations: Process refunds, compile chargeback documentation, and ensure accurate handling of payment‑related queries.
• Bug Reporting: Create detailed bug tickets in our tracking system (Jira or Trello) and follow up until resolution.
• Quality Assurance Support: Occasionally test new site features before and after releases to verify functionality.
• Team Collaboration: Participate in regular video conferences with the supervisor and fellow support staff to share insights, discuss challenging cases, and align on priorities.
• Performance Metrics: Meet or exceed response‑time targets (first reply
• Documentation & Knowledge Base: Contribute to internal knowledge articles and FAQs to empower both customers and teammates.

Essential Qualifications

• Demonstrated reliability—your track record shows you are among the most dependable people you’ve worked with.
• Exceptional written communication skills, with flawless grammar and spelling (our users are educators who expect precision).
• At least one year of dedicated customer support experience in a SaaS or technology‑focused environment (food‑service experience does not count).
• Self‑motivated, able to work autonomously while thriving in a remote‑first culture.
• Strong technical literacy—comfortable navigating web tools, browsers, and basic troubleshooting steps.
• Reliable high‑speed internet connection and a suitable home office setup.
• Ability to attend and actively participate in virtual video meetings.

Preferred Qualifications & Nice‑to‑Have Skills

• Previous experience with remote work environments and distributed teams.
• Background in banking, payments, or handling financial transactions (e.g., Stripe, PayPal).
• Familiarity with collaboration platforms such as Slack, Groove, Jira, Trello, and Google Drive.
• Passion for writing—experience drafting content, blog posts, or instructional material is a plus.
• Understanding of educational technology trends and the challenges teachers face.

Core Competencies for Success

• Empathy & Patience: Ability to turn frustrated users into satisfied advocates.
• Problem‑Solving Mindset: Systematic approach to diagnosing issues and proposing clear solutions.
• Time Management: Efficiently balance multiple tickets while meeting response‑time goals.
• Collaboration: Communicate effectively with developers, QA analysts, and the Head of Customer Experience.
• Adaptability: Adjust to shifting priorities, seasonal workload fluctuations, and evolving product features.

Career Growth & Learning Opportunities

arenaflex is committed to the continuous development of its team members. As a Customer Relations Representative, you will gain exposure to:

• Advanced product knowledge across a portfolio of educational SaaS tools.
• Cross‑functional collaboration with software engineers, QA specialists, and product managers.
• Hands‑on experience with issue‑tracking systems (Jira, Trello) and payment platforms (Stripe).
• Opportunities to transition into full‑time roles such as Customer Experience Lead, Training Specialist, or even Product Support Engineer, based on performance and interest.
• Access to online learning resources, webinars, and industry conferences focused on ed‑tech and remote work best practices.

Compensation, Perks & Benefits

We offer a competitive hourly rate of $20 USD per hour, reflecting the part‑time nature of the role. In addition to base pay, arenaflex provides:

• Flexible scheduling—choose the days and hours that best fit your lifestyle, with the ability to swap shifts with fellow representatives.
• Fully remote work—no commuting, no office lease, and the freedom to work from anywhere with a reliable internet connection.
• Paid holidays and occasional paid time off, prorated to your part‑time schedule.
• Professional development stipend for courses, certifications, or conferences that enhance your skill set.
• Access to the full suite of arenaflex educational tools, free of charge, so you can experience the products you support.
• Team‑building virtual events, coffee chats, and an inclusive culture that celebrates diversity.

Work Environment & Culture at arenaflex

Our all‑remote team operates on a foundation of trust, transparency, and mutual respect. We prioritize:

• Open Communication: Regular video stand‑ups, weekly all‑hands meetings, and dedicated channels for feedback.
• Work‑Life Balance: Because we understand the ebb and flow of personal commitments, we allow you to set your own schedule within the agreed metrics.
• Continuous Improvement: Every team member is encouraged to suggest process enhancements, share best practices, and contribute to a culture of learning.
• Mission‑Driven Impact: Knowing that your support helps teachers deliver better lessons gives everyday work a deeper purpose.

Application Process

If you are excited about helping educators succeed, love solving problems, and thrive in a flexible remote setting, we want to hear from you. To apply, please submit a cover letter that explains why you are an excellent fit for this role—highlight both your relevant experience and how your personal work style aligns with arenaflex’s values.

Include specific examples of:

• How you have turned a dissatisfied customer into a happy advocate.
• Any experience you have with handling refunds, chargebacks, or payment‑related inquiries.
• Instances where you successfully managed remote communication tools and collaborated across time zones.

Ready to join a passionate, educator‑focused team? Click the link below to start your application.

Apply Job!

Take the Next Step with arenaflex

At arenaflex, every email you answer, every bug you log, and every refund you process directly contributes to the success of teachers worldwide. Your role is not just a job—it’s a chance to make a tangible difference in the classroom, one puzzle at a time. We look forward to welcoming a dedicated, empathetic, and detail‑oriented professional to our remote family. Apply today and help shape the future of educational technology!