Customer Sales Executive – Remote Part‑Time (15‑17 hrs /week) – Flexible Shifts, Competitive Pay & Career Growth at arenaflex
About arenaflex
arenaflex is a fast‑growing leader in the security‑solutions industry, delivering innovative alarm and monitoring services to homes and businesses across the United Kingdom. Our mission is to protect communities by providing reliable, technology‑driven safety solutions while fostering a culture of empathy, collaboration, and continuous improvement. As a remote‑first organization, arenaflex empowers its employees to work from anywhere, leveraging cutting‑edge digital tools and a supportive network of colleagues to achieve outstanding results.
Why Join arenaflex?
Joining arenaflex means becoming part of a dynamic, purpose‑driven team that values every voice. Whether you are looking to build a long‑term career in sales, sharpen your customer‑service expertise, or simply enjoy a flexible part‑time role that fits around your lifestyle, arenaflex offers a platform for personal and professional growth. Our remote work model is backed by robust training, clear performance pathways, and a suite of employee‑focused perks designed to keep you motivated and engaged.
Key Benefits of Working at arenaflex
- Competitive Compensation: £10,201.36 per annum for a 17‑hour week (£11.54 per hour) or £9,001.20 per annum for a 15‑hour week, plus performance‑related pay (PRP) of up to 40 %.
- Flexible Scheduling: Choose from three pre‑defined shift patterns that suit your personal commitments.
- Professional Development: Two weeks of intensive, paid training (Monday‑Friday, 09:30‑16:30) to equip you with product knowledge, sales techniques, and CRM mastery.
- arenaflex Perks: 31 days of holiday (rising to 33 days with service length), exclusive discounts on groceries, travel, insurance, dining, and more.
- Well‑being Support: 24/7 employee assistance programme via a dedicated app, plus a pension scheme with up to 4 % company match.
- Tech & Mobility Schemes: Cycle‑to‑work, smart‑tech, and free on‑site parking (where applicable).
- Inclusive Culture: A commitment to equal opportunities, celebrating diversity, and providing accommodations for candidates with disabilities.
The Role at a Glance
As a Customer Sales Executive at arenaflex, you will be the front‑line ambassador for our alarm‑solution portfolio. Your primary mission is to engage with both new and existing customers, understand their safety needs, and guide them toward the most appropriate, cost‑effective solutions. This is not a cold‑call role; instead, you will be responding to inbound inquiries, nurturing leads, and delivering a consultative sales experience that builds trust and drives revenue.
Core Responsibilities
- Answer inbound calls from prospective and current customers, providing accurate information about arenaflex products and services.
- Convert qualified leads into satisfied customers by conducting needs‑based assessments and recommending tailored alarm solutions.
- Act as a product expert and brand ambassador, articulating the value proposition of arenaflex’s offerings with confidence and clarity.
- Achieve and exceed individual and team sales targets, contributing to overall business growth.
- Upsell complementary products and services, such as monitoring upgrades, smart‑home integrations, and maintenance contracts.
- Maintain detailed records of customer interactions in the CRM system, ensuring data integrity and follow‑up actions.
- Collaborate closely with internal departments—including technical support, installation teams, and marketing—to guarantee a seamless customer journey.
- Identify opportunities to improve processes, share best practices, and enhance the overall customer experience.
- Uphold arenaflex’s five core values (integrity, empathy, innovation, teamwork, and excellence) in every interaction.
Essential Qualifications & Experience
- Minimum of 12 months experience in a telephone‑based sales or customer‑service role, preferably within a remote environment.
- Demonstrated ability to meet or surpass sales targets and KPIs.
- Proficiency with Customer Relationship Management (CRM) software; experience with platforms such as Salesforce, HubSpot, or similar is advantageous.
- Strong written and verbal communication skills, with a clear, friendly, and persuasive telephone presence.
- High level of organization, attention to detail, and the ability to manage multiple customer interactions simultaneously.
- Reliable high‑speed internet connection (minimum 5 Mbps upload / 15 Mbps download) and a suitable home office setup.
- Self‑motivation and the discipline to thrive in a remote, autonomous work setting.
Preferred Attributes
- Previous experience selling security, alarm, or home‑automation products.
- Familiarity with the UK residential and small‑business market dynamics.
- Certification or training in sales methodologies (e.g., SPIN, Challenger, or Consultative Selling).
- Demonstrated empathy and a genuine desire to help customers feel safe and protected.
- Ability to adapt quickly to new technology, product updates, and evolving sales strategies.
Key Skills & Competencies
- Customer‑Centric Mindset: Prioritizing the client’s needs, listening actively, and delivering solutions that exceed expectations.
- Persuasive Communication: Translating technical features into relatable benefits, handling objections, and closing sales with confidence.
- Analytical Thinking: Assessing customer requirements, identifying gaps, and recommending appropriate product bundles.
- Team Collaboration: Working effectively with cross‑functional teams to resolve issues and improve service delivery.
- Time Management: Balancing inbound call volumes, follow‑up activities, and administrative tasks within the allocated shift hours.
- Tech‑Savvy: Comfortable navigating multiple software tools, virtual meeting platforms, and digital communication channels.
Career Progression & Learning Opportunities
arenaflex invests heavily in the growth of its people. As a Customer Sales Executive, you will have clear pathways to advance into senior sales, team‑lead, or specialist roles such as:
- Senior Sales Consultant: Managing larger accounts and complex sales cycles.
- Team Lead – Remote Sales: Coaching and mentoring a cohort of remote sales professionals.
- Product Specialist – Security Solutions: Deepening expertise in alarm technology and influencing product development.
- Regional Sales Manager: Overseeing sales performance across a geographic territory.
Continuous learning is supported through access to online training libraries, webinars, and industry certifications. Regular performance reviews provide actionable feedback and help you set ambitious yet achievable career goals.
Work Environment & Culture at arenaflex
Our remote‑first philosophy means you can work from any location with a stable internet connection. arenaflex fosters a collaborative culture through virtual coffee chats, weekly team huddles, and an internal social platform where employees share successes, ideas, and personal milestones. We celebrate diversity, encourage open communication, and recognize outstanding contributions through monthly awards and peer‑recognition programs.
Our Core Values
- Integrity: We act with honesty and transparency in every interaction.
- Empathy: We listen, understand, and respond to the unique needs of our customers and colleagues.
- Innovation: We embrace new technologies and continuously improve our solutions.
- Teamwork: We succeed together, sharing knowledge and supporting one another.
- Excellence: We strive for the highest standards in service delivery and performance.
Compensation, Perks & Benefits
In addition to the base salary and PRP incentive structure, arenaflex offers a comprehensive benefits package designed to support your well‑being and financial security:
- Annual leave starting at 31 days (pro‑rated) plus public holidays, increasing with tenure.
- Discount programmes covering groceries, travel, insurance, dining, and entertainment.
- 24/7 employee assistance programme accessible via a dedicated mobile app.
- Family and friends discounts on arenaflex services and products.
- Pension scheme with up to 4 % employer matching contributions.
- Cycle‑to‑work scheme and smart‑tech equipment provision to enhance your home office.
- Free on‑site parking for those who occasionally work from a physical office hub.
Application Process
We have a streamlined two‑step application process designed to give you a clear view of your fit for the role:
- Submit Your CV: Upload your updated résumé and answer a brief questionnaire about your experience and motivations.
- Online Assessment: After reviewing your submission, you will receive an email inviting you to complete assessments hosted by Test Gorilla. Please check your spam folder if you do not see the invitation promptly.
Successful candidates will be contacted for a virtual interview, where you will meet members of the arenaflex hiring team and learn more about the day‑to‑day responsibilities, growth opportunities, and our vibrant company culture.
Equal Opportunity & Accessibility
arenaflex is committed to creating an inclusive workplace where every individual feels valued and respected. We welcome applications from candidates of all backgrounds, regardless of race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. If you require reasonable accommodations to participate in the recruitment process, please contact our Careers Team at 01425 626 337.
Ready to Make an Impact?
If you are passionate about helping people feel safe, thrive in a remote sales environment, and are eager to grow your career with a forward‑thinking company, we want to hear from you. Apply today and become a vital part of arenaflex’s mission to protect communities across the UK.
Apply Now – Join arenaflex!
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