French‑Speaking Wholesale Customer Service Representative – Fashion B2B Account Management, Logistics Coordination & Client Success Partner

About arenaflex

arenaflex is a dynamic, globally‑connected leader in the fashion wholesale arena, delivering cutting‑edge collections to independent boutiques, department stores, and e‑commerce platforms across Europe and beyond. Our mission is to empower retailers with the latest trends, seamless logistics, and unrivaled support, ensuring that every partnership thrives. With a culture rooted in creativity, collaboration, and continuous improvement, arenaflex offers a vibrant workplace where ambitious professionals can shape the future of fashion retail.

Why This Role Matters

As a French‑Speaking Wholesale Customer Service Representative at arenaflex, you will be the trusted liaison between our brand and a network of B2B clients who rely on you for product knowledge, order accuracy, and strategic support. Your ability to speak French fluently and understand the nuances of wholesale fashion will directly influence client satisfaction, repeat business, and the overall growth of arenaflex’s market share.

Key Responsibilities

• Primary Point of Contact: Serve as the dedicated French‑language liaison for independent B2B customers, handling inquiries via phone, email, and video conference.
• Inquiry Management: Respond promptly to all client requests, issues, and feedback, ensuring each case is resolved efficiently and to the client’s satisfaction.
• Account Administration: Maintain accurate client records, update product catalogues, arrange promotional campaigns, and coordinate sample shipments.
• Order Processing & Logistics Coordination: Enter daily orders into the ERP system, collaborate with the Warehouse and Logistics Teams to schedule shipments, and monitor delivery timelines.
• Cross‑Functional Collaboration: Work closely with the Buying, Marketing, and Design departments to convey client preferences and market trends.
• Data‑Driven Reporting: Generate weekly sales and fulfillment reports, track key performance indicators (KPIs), and provide actionable insights to senior management.
• Continuous Improvement: Identify opportunities to streamline processes, enhance the client experience, and contribute ideas for new service offerings.

Essential Qualifications

• Fluent in French (both written and spoken) with a professional level of English proficiency.
• Minimum 2 years of customer service experience within a wholesale or B2B environment, preferably in the fashion industry.
• Demonstrated understanding of international logistics, import/export regulations, and supply‑chain fundamentals.
• Strong administrative abilities: organized, detail‑oriented, and proficient in Microsoft Excel (pivot tables, VLOOKUP, data validation).
• Excellent interpersonal skills, with the ability to build rapport over the phone and through written communication.
• Target‑driven mindset combined with a genuine desire to help clients find optimal solutions for their business.

Preferred Qualifications & Additional Skills

• Experience with ERP or CRM platforms such as SAP, NetSuite, or Salesforce.
• Knowledge of fashion merchandising cycles, seasonal collections, and trend forecasting.
• Previous exposure to e‑commerce wholesale channels and multi‑channel order fulfillment.
• Multilingual abilities (e.g., German, Spanish) are a plus.
• Proven track record of meeting or exceeding sales and service targets.

Core Competencies for Success

• Communication Excellence: Clear, concise, and courteous communication in French and English.
• Problem‑Solving Acumen: Ability to diagnose issues quickly, propose practical solutions, and follow through until resolution.
• Time Management: Prioritize multiple client requests, meet tight deadlines, and keep the logistics pipeline flowing smoothly.
• Team Collaboration: Work effectively with cross‑functional teams, sharing insights and supporting collective goals.
• Tech Savvy: Comfortable navigating cloud‑based tools, order management systems, and data analytics dashboards.

Career Growth & Learning Opportunities

arenaflex invests heavily in the professional development of its employees. In this role, you will have access to:

• Structured onboarding and mentorship programs that pair you with senior account managers.
• Quarterly training workshops on fashion trends, supply‑chain optimization, and advanced Excel techniques.
• Opportunities to transition into senior account management, wholesale operations, or regional sales leadership positions after demonstrating consistent performance.
• Company‑wide conferences and industry events that expand your network and deepen your market expertise.

Work Environment & Culture at arenaflex

Our offices blend modern design with creative flair, reflecting the fashion world we serve. Whether you work from our Paris hub, a satellite office in London, or remotely, you will experience:

• A collaborative atmosphere where ideas are welcomed and innovation is celebrated.
• Flexible working hours and the possibility of hybrid or fully remote arrangements.
• Regular team‑building activities, including style showcases, charity fashion runs, and cultural exchange events.
• A supportive leadership team that values work‑life balance and encourages continuous feedback.

Compensation, Perks & Benefits

arenaflex offers a competitive total rewards package designed to attract top talent:

• Base salary aligned with market standards for bilingual wholesale professionals.
• Performance‑based bonuses tied to client satisfaction scores and sales targets.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, including vacation days, sick leave, and public holidays.
• Retirement savings plan with employer matching contributions.
• Employee discount program on arenaflex’s fashion collections.
• Professional development stipend for courses, certifications, or conferences.

How to Apply

If you are ready to bring your French language expertise, wholesale experience, and passion for fashion to a forward‑thinking company, we want to hear from you. Please submit your up‑to‑date CV in WORD format to [email protected]. All applications will be handled with the strictest confidence, and we will only share your information with the hiring team after obtaining your permission.

We appreciate the volume of interest we receive and will prioritize candidates whose profiles closely match the requirements outlined above. Successful applicants will be contacted promptly for the next steps.

Join arenaflex Today

Take the next step in your career and become an integral part of a brand that is reshaping the fashion wholesale landscape. At arenaflex, your talent will be recognized, your ideas will be valued, and your growth will be supported. Apply now and help us deliver style, quality, and exceptional service to retailers worldwide.

Apply for this Position