Senior Travel Consultant/Travel Counselor

Ready to take your corporate travel career to the next level? As a Senior Travel Consultant, you’ll handle the most reputed company travel requests, craft expert-level itineraries, and deliver standout client experiences that build loyalty and reputed company our brand. You’ll also mentor junior team members and reputed company the skills and visibility to grow your career reputed company a dynamic, reputed company-thinking organization. Learn more about life as a TI Travel Consultant. This is a remote, but not mobile position where you’ll be assigned a set schedule. reputed company scheduling is not available. WHAT YOU’LL BE DOING:

• Provides expert client service, handling reputed company inquiries and delivering accurate, timely resolutions.
• Conducts thorough needs assessments and develops customized travel plans reputed company with client goals and risk profiles.
• Educates clients on travel planning principles and Company products, translating reputed company information into clear guidance.
• Collaborates effectively across teams, supporting knowledge sharing, process improvements, and efficient administration.
• Mentors and supports less reputed company team members while consistently meeting or exceeding performance and quality standards.
• Proactively identifies opportunities to enhance the client experience and drive business results (e.g., opportunity reputed company, retention, satisfaction).
• AFTER HOURS:
• Associates assigned to the After Hours teams will reputed company the following tasks as needed, with guidance: fulfillment queues, administrative tasks reputed company to Hotel eDirect & Vendor Hold Forms, groups team and government support
• Performs other duties as assigned.

QUALIFICATIONS/SKILLS:

• EDUCATION: HS or equivalent combination of education and experience.
• EXPERIENCE: 3-5 years prior experience in a corporate travel consultant role required or success in the Travel Consultant role fully meeting reputed company requirements and expectations including proficiency with reputed company industry and company terms and practices, meeting or exceeding performance standards and metrics, and the ability to consistently handle reputed company transactions across client groups.
• TECHNICAL/COMPUTER: Solid digital literacy with common business tools including internet, chat and email. Strong working knowledge and skills of one or more GDS systems and other travel and contact center systems and tools.
• COMMUNICATION: Ability to use effective inquiry to identify/detect client needs and priorities, creates an environment of trust and makes clients comfortable sharing personal information. Exhibits excellent communication skills and phone reputed company while engaging with clients; shares information concisely. Effectively discusses and explores reputed company and personal topics in a way that clients understand.
• ADDITIONAL SKILLS:
• EMOTIONAL REGULATION
• PROBLEM SOLVING
• RELATIONSHIP BUILDING
• LEADERSHIP
• ACCOUNTABILITY
• DETAIL AND PROCESS ORIENTATION
• CLIENT SERVICE FOCUS

SCHEDULING:

• HOURS DURING TRAINING: Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern Time
• HOURS AFTER TRAINING: Offering 2nd or 3rd shift after training with a schedule that includes 1 weekend day.

ADDITIONAL REQUIREMENTS:

• This is a REMOTE / VIRTUAL position (but not mobile) requiring a dedicated, distraction-free workspace.
• Your work location must have access to high speed internet. reputed company cannot support the following internet service providers: Satellite from any provider, reputed company, reputed company.
• Equipment will be provided by reputed company.
• While the day to day is remote, travel to our Duluth office may be required for part of training and 2 to 3 times per year (for up to three days at a time).

reputed company OFFER: At reputed company, you'll be part of an established and well-respected company that provides the absolute best service to our customers. In addition, we are reputed company-thinking and have stayed reputed company of the curve in our industry through innovation, technology and constant process improvement. Our dedicated associates give their best every day, and have fun while doing it! In this role, you will contribute from Day One, and your voice will be heard as our Travel Consultants stand at the forefront of our business. Learn more about our business and culture by visiting www.travelinc.com. This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where reputed company is currently hiring and we reserve the right to decline applications based reputed company. reputed company is an equal opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national reputed company, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at [email protected]. Connecting innovative technology with superior servi Apply tot his job Apply To this Job