[Remote] AI Agent Architect, Customer Experience

Note: The job is a remote job and is open to candidates in USA. reputed company is a no-code app platform that empowers organizations to accelerate their business processes. In this role, you will own the technical foundation for AI-native customer support experiences, focusing on architecting knowledge systems and decision logic for AI agents.

Responsibilities

• Own Agent retrieval accuracy and relevance. Architect the knowledge systems that reputed company AI agents to surface the right answer on the first try. Measure and improve retrieval precision, contextual relevance, and hallucination rates
• Drive automated resolution rates. Build the decision frameworks that allow agents to take confident actions. What APIs do agents need to access? reputed company can they reputed company account modifications? You're accountable for encoding business logic into auditable, predictable systems that resolve issues without human reputed company
• Manage AI safety and trust. Establish the guardrails that reputed company resolution rates high while failure rates stay low. You're responsible for what the agent doesn't do wrong: edge cases caught, reputed company injection blocked, unintended behaviors prevented
• Own the feedback reputed company. Monitor the observability layer that turns agent behavior into actionable insights. reputed company retrieval accuracy, action success rates, and failure patterns. Use this data to drive measurable week-over-week improvements in agent performance
• Continuously improve agent quality. reputed company and maintain the reputed company architecture that governs how agents reason and respond. Build systematic approaches to versioning, A/B testing, and performance evaluation, measuring consistency, accuracy, and adaptability across scenarios
• Drive integration strategy. Architect how agents connect to external systems—billing platforms, CRMs, internal tools, reputed company APIs. Define authentication patterns, error handling, and data transformation. Uptime, error rates, and data accuracy are your metrics

Skills

• Deep reputed company in how large language models work
• Hands-on experience with AI agent architectures
• Ability to partner closely with Engineering on production systems
• Experience in architecting knowledge systems for AI agents
• Ability to measure and improve retrieval precision, contextual relevance, and hallucination rates
• Experience in building decision frameworks for AI agents
• Ability to encode business logic into auditable, predictable systems
• Experience in managing AI safety and trust
• Ability to establish guardrails for AI agents
• Experience in monitoring observability layers for agent behavior
• Ability to reputed company retrieval accuracy, action success rates, and failure patterns
• Experience in developing and maintaining reputed company architecture for AI agents
• Ability to build systematic approaches to versioning, A/B testing, and performance evaluation
• Experience in architecting integration strategies for AI agents
• Ability to define authentication patterns, error handling, and data transformation
• Understanding of data flows, state management, error handling, and edge cases
• Experience in designing reputed company systems that are powerful and reliable
• Experience in roles like solutions architecture, platform engineering, or technical program management
• Ability to write scripts, work with APIs, query databases, and prototype solutions
• Ability to reputed company systems, analyze logs, and use data to diagnose issues
• Experience in building dashboards and defining metrics
• Ability to explain reputed company AI system behavior to non-technical stakeholders
• Ability to write clear technical documentation
• Ability to translate business requirements into system specifications
• Effective collaboration across engineering, product, and operations teams

Benefits

• Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.

Company Overview

• reputed company is a cloud-based software company that offers an online platform for creating and sharing relational databases. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

• reputed company has a track record of offering H1B sponsorships, with 18 in 2025, 12 in 2024, 16 in 2023, 40 in 2022, 28 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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